1720 Ringwood Ave Reviews

Technician said Sears don't make part for this stove.

Dishwasher is not fixed. Getting Error code E-25 after pump replacement.

Sears Home repair service department provides the worst service I have ever experienced. Their customer service staff and technicians do not communicate with each other and constantly provide completely different information. My Kenmore washer motor was broken, and the first Sears technician came and ordered the replacement part. He told me the new part would be shipped directly to my home. The next day, I received a text message stating that the part had been delivered — but nothing ever arrived. I called the Sears 1-800 number several times, and every customer support representative told me something different. One said the part was shipped to a warehouse, another said it was shipped to the technician’s office. I repeatedly asked customer support to contact the technician to locate the part and bring it to the installation appointment. Within five days, I had three scheduled appointments, and three different technicians came without the part, each claiming the part was supposed to be at my home. I spent many hours on the phone with Sears support trying to find out where the part actually was. After four days of confusion, the fourth technician finally discovered the part was sitting at a Sears store the entire time. For what should have been a simple repair, I wasted countless hours with customer service and waited at home through four useless appointments. Not only was the service terrible, but their prices are also extremely high. I will never use Sears repair service again and strongly recommend that others avoid them as well.

Appointment was for Maytag washing machine. Appointment window 8:00 to 12:00. Online status eta 10:30. I called at 12:00 no one showed up. Then given 1:00 time. At 1:00 he took one look said parts no longer available. Keep in mind my model number, serial number, fact not under warranty etc was All uploaded when Appointment was made. He did not seem to know information and took another picture of label. He was here for 10 min. 1 hr late to say parts not available and charged 119.00. Complete waste of money and time.

The repair took more than month. The tech was coming 5 times, first appointment just didn’t come. Other appointment inspection and order the part. Then came again and realized that need to order other part, then came again and ordered wrong part, then came again and forgot to order the part. Finally, right part was replaced but still leaking , applied some silicon and asked to wait 24 hours, not sure if it will work tomorrow.

Would give zero if I could. Waited all day and nobody showed up even though their automated agent texted me multiple times to make sure I was home. Then Sears marked the repair as complete and charged me $200 even though the repair was covered under warranty. Worst ever service. Now I have to figure out how to get a refund and reschedule. Awful.

He said he couldn't work on my washer because he couldn't read the model number, plus he showed up an hour past the allotted time. Another technician was sent 2 days later and had no problem reading the model number. Unfortunately he had to order a part and now it's going on 6 days with a broken washing machine. I have had sears home warranty for almost 10 years and have been happy with your service. The technician you sent on tuesaday was uncooperative and lazy. It's hard to believe he was listed as 5 stars. He came off dishonest and the worst you have ever sent!

Our appointment was today 28th from 1 pm to 5 pm and we were home and no one shows up.very disappointed ☹️

Very bad experience. No show twice. I will not choose sears anymore.