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1720 Ringwood Ave Reviews
Read reviews from customers who used our services at 1720 Ringwood Ave
Total reviews
115
Average Rating
4.4/5
My first two appointments with Sears Home Repair were no shows also had several random reschedules finally had to complain this week because my appointment was rescheduled for no reason. Waited an entire Saturday and Tuesday, that were no shows despite receiving email and text confirmation. Called and complained to a manager named Sergio who said there was nothing he could do. I called this week and a woman at Sears, Jade, said that the technician assigned to me often cancels appointments she raised it as a concern and finally got me a different technician. Super disappointed with Sears will avoid using them in the future have been waiting a month and a half to get my ice maker repaired. Try to look up Sears Cohen CEO contact information or email without luck I will keep looking next week. Emails and messages regarding appointments were very confusing and incorrect. Poor service, unreliable appointment scheduling. Christopher was awesome. He finally completed the job. Was courteous, efficient and knowledgeable. This poor rating is for Sears Home services not Christopher he's 5 star.
helen S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717987403864
-Very unprofessional -Collected diagnostic fee though it was covered by AHS home warranty -Did not provide diagnostics but simply stated parts not available -we used BOSCH service who diagnosed the problem to be with electrical fuse (Sears guy did not even check that)
Ram S,
Customer service response - Thank you, Ram, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1712105660348
He didn't resolve Our issue
Sabrina H,
Shailesh J,
