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310 Carolina St Reviews
Read reviews from customers who used our services at 310 Carolina St
Total reviews
326
Average Rating
4.7/5
Can't believe he forgot to put the screws back in.
Not cool. Can't believe he forgot to put the screws back in.
Me eMu,
Oakland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1717884049783
Shokhboz
Cannot rate the service provided by Shokhboz because he never showed up and furthermore forged by signature on the form saying he had performed the service. Forgery & Fraud. Minus 0 -0
Carol F,
San Francisco, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1699052948183
No stars No smiles
First of all you should never admit to a customer that you've never worked on the appliance you're repairing. This guy came in casual and nonchalant and I had no worries until problem after problem with the repair. Told me the wrong parts are ordered. No let me tell you that my dryer was working when the technician arrived, the problem was just a noise coming from the tensioner. When he left there was no power to the unit and it doesn't work at all and he specifically told me that it did. I was hesitant from start to finish that he just didn't know what he was doing. I was patient for the 3 hours it took him to install one of the parts that came correct. Arrived at 4:00 and didn't leave until after 7:00 p.m. and I was even late for work. The only thing this guy had going for him was his smile and a positive attitude. Don't trust what they say, check things out for yourself before they leave because what a hassle now I have to go through waiting a whole month for my dryer to work. You're supposed to fix things and leave them better than they were when you found them and this is not the case here. Without a dryer, without a prayer
John S,
Alameda, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696715438886
Terrible service
This is about the 7th appointment (at least 3 prior they never showed up and then rescheduled me for WEEKS later). He was 2 hours late and tried to get out of doing the job! He tried to convince me the part ordered isn't what was needed and he could just get me another microwave. I made him fix it and it now works. We have been trying to fix this microwave for FIVE months. Terrible service and way overbooked and apparently short staffed.
AMR,
San Francisco, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696541336978
Problem not fixed
No hot water to machine so the problem is not fixed
Dan P,
San Francisco, CACustomer service response - Dear Dan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455138005
Ice maker still does not work
After installing new parts, ice maker still does not work.
Suzanne N,
Oakland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693258552556