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310 Carolina St Reviews
Read reviews from customers who used our services at 310 Carolina St
Total reviews
326
Average Rating
4.7/5
Thor cooktop
I would not call this service! The tech did not listen to the tenant and instead assumed he knew what he was doing. He decided it would take too long to do a thorough diagnosis despite being told that a previous tech had already diagnosed a melted relay board which was the cause of the strong burned plastic smell the tenant experienced. But Thor Appliance wanted to send a Thor authorized tech and we got stuck with this Sears clown. He heated some water and decided all was in working order. But it is not and it is in fact a dangerous situation. Back to the drawing board with Thor!!
Laura A,
Sn Francisco, CACustomer service response - Laura, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1760569962870
If I could give 0 stars I would
Patricio cancelled my appointment mid-way through my service window apparently because he couldn't find parking. Then never called or texted to explain what was happening and ignored my follow up calls and texts. Extremely unprofessional.
Kelsey T,
Oakland, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753308311407
Dryer repair
My wife was home during this appointment. The technician told my wife the dryer was fine and the problem was the Vent. If the technician looked behind the dryer he would have noticed the dryer vent was not hooked up. I unplugged it to see if our clothes would dry without using the Vent and letting the air go into the garage. But the technician did not check and told my wife we need to clean the Vent out. I bought a brand new vent and hooked it up. I tried to trouble shoot the issue before calling for someone to come take a look. So our service was closed out and now I have to call you guys back here. Nobody called me to ask what is going on? Ridiculous
Aaronjacque S,
San Francisco, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1753133602359
It's not fixed
The problem isn't fixed, I need the technician to come baxm
Ethan A,
Oakland, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1745530307523
Boiler repair for
Unfortunately Gary said he could not make any repairs to the boiler in my house.
Sanford G,
San Francisco, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1744752852509
Terrible experience. Jeff was so rude
Terrible experience. Never use it. Worst experience ever had. 1. Our appointment has been cancelled twice without any early notice. We took a day off and waited at home, then we were told our appointment has to be cancelled. Then, we had to re-schedule the appointment and took another day off. We had to hand wash all dishes for more than a week. This is extremely overwhelming. 2. The technical was Jeff who showed up finally. Jeff is really rude, impatient, and extremely unfriendly. This definitely is the worst customer experience we have ever had. He refused to use the shoes covers. We had to mop the floor again after he left. He was terribly rude to my mom.
Ruojia S,
Piedmont, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1740091195474
Restore dispatchers
This AI system does not work for customers, or technicians.
Michael M,
San Francisco, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1738448648483
Refrigerator Repair
Desmond checked the back of the refrigerator but did not check the temperature control panel on the inside it is still off.
Billy Taylor,
Oakland, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728605822678
repairing the drying cycle for the dishwasher
The Sears Repair person arrived...he installed the new part that Sears mailed to us....the problem with the dishwasher was that the drying cycle did not work....So the repair person, installed the part, and left before the drying cycle....What do you know!!! He didn't fix the problem. He did not stay for the drying cycle....If he had, he would have realized that he did not fix the problem!!!!!!
Victoria J,
Emeryville, CACustomer service response - Dear Victoria thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727299861281
Review based on punctuality
My appt was 8-12. The technician arrived at 5 pm. Hopefully he fixed the ice maker. I should know tomorrow. Very unprofessional scheduling process and follow-up. Was stuck at home all day!
Leyla C,
San Francisco, CACustomer service response - Dear Leyla thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720819227927