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960 Sherman St Reviews
Read reviews from customers who used our services at 960 Sherman St
Total reviews
567
Average Rating
4.5/5
Chester is always the best. Comes out with a smile on his face ready to fix any issues I am having. He is truly the best Technician that we have ever had in our home. Very friendly, considerate always on time. If you had a team of Chesters you would have a team of winners. He is the ONLY reason I have not yet cancelled my home service agreement…. This experience on my washer and dryer have been the absolute worst experience I have ever had. Whatever third party company you all are using needs to be fired. The fact that we can’t get though to a real person and can not speak to AI is the craziest thing happening in your company. In order to speak to a real person you must say you want to cancel your subscription and you cannot do that if you have an open repair request, you have to cancel it and then maybe you will be able to speak to a real person. Come on Sears I know you are trying to save money…. Sometimes people need to speak to people AU can’t replace humans in every instance.
Monique G,
Customer service response - Thank you for your feedback, Monique! We're glad to hear Chester provides excellent service, but we apologize for the issues with the third-party company and the difficulty in reaching a real person. Please contact us directly to address your concerns.
Sears Home Services on 1784852211087
He was courteous professional and performed test required all checked out
susan R,
Customer service response - Thank you for your feedback, Susan! We're glad to hear the technician was courteous, professional, and thorough in performing the necessary tests.
Sears Home Services on 1784848874670
Pam T,
Customer service response - Thank you for the amazing 5-star review, Pam! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784829225359
Alberto was very professional. He found the problem, went to his truck to get a replacement part and then installed it. Our AC unit is working great.
David C,
Customer service response - Thank you for your feedback, David! We're glad to hear Alberto was professional and got your AC unit working great.
Sears Home Services on 1784775909454
KAREN R,
Customer service response - Thank you for the amazing 5-star review, Karen! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784570008889
David Z,
Customer service response - Thank you for the amazing 5-star review, David! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784344652291
Always reliable and dependable with great customer service!
George C,
Customer service response - Thank you for your feedback, George! We're glad to hear you find our service reliable and dependable with great customer service.
Sears Home Services on 1784336853244
He went right to the Microwave. He knew what he was doing. I Like him .
Regina B,
Customer service response - Thank you for your feedback, Regina! We're glad to hear the technician was knowledgeable and that you liked his service.
Sears Home Services on 1784071563274
elsie D,
Customer service response - Thank you for the amazing 5-star review, Elsie! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783703509763
Andy was a pleasure to deal with. He worked his magic and hopefully the spin cycle is better.
Dana M,
Customer service response - Thank you for the amazing 5-star review, Dana! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783551760914
