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960 Sherman St Reviews
Read reviews from customers who used our services at 960 Sherman St
Total reviews
531
Average Rating
4.5/5
Arrived on time. Repair done in no time.Very satisfied.
Yoshitada I,
Customer service response - Thank you for taking the time to leave such a positive review! We're delighted to hear you were satisfied with the prompt and efficient service.
Sears Home Services on 1717137394960
John O,
Customer service response - A big thank you, John, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717394569806
Peter came to repair both our washer and downdraft vent in the kitchen. The part for the vent had not come yet so Peter rescheduled the vent appointment. On the other hand, 4 sets (16 rods) of the washer drum were shipped to my house in 1 box; each set had 4 rods so we ended up with too many. Peter took the remaining 3 sets (12 rods) back to Sears. He was pleasant and helpful. I only wished he were a little more careful with the old rods, which left black/pink grease on our flat-painted wall that couldn't be removed.
D T,
Customer service response - Thank you for highlighting Ray's attention to detail and successful repair of your ovens. We apologize for any imperfection with the control panel and appreciate your understanding.
Sears Home Services on 1716882097943
Paul S,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1716883863544
Great service
Sandy H,
Customer service response - Thank you for your kind words! We're thrilled to hear you're satisfied with our service.
Sears Home Services on 1716876474984
Alan P,
Customer service response - A big thank you, Alan, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1716453355889
The repairman did a great job. However, the Sears text message estimating his arrival time stated he would be arriving between 1:40-3:40AM PDT instead of the 8-12AM PDT timeframe I was told on the phone by the Customer Service call center. I then had to call Customer Service to find out what the problem was with the texted middle-of-the-night arrival time. I had to wait on hold for 35 minutes to get through to Sears Customer Service. What a nightmare and total disruption of my day! Sears absolutely has to get with the call center technology program like all other C-B businesses offering a CALL BACK option if customers have to call Customer Service and you're in the queue for your call. Keeping customers on hold for over 30 minutes indicates Sears is woefully way behind in call center Customer Service technology.
KRL,
Customer service response - We apologize for the inconvenience caused by the confusion over the repairman’s arrival time and the long hold time you experienced. Thank you for your feedback; we are working to improve our communication and customer service experience.
Sears Home Services on 1716172321050
Patricia M,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1716174495395
Arturo was very knowledgeable and very friendly.
Phil S,
Customer service response - Thank you for recognizing Arturo's expertise and friendliness. We're thrilled you had a positive experience!
Sears Home Services on 1716172418795
I Will Rate our Tech a 10 out of 10 but as for Sears itself I’ll rate them a minus 10. No Cooperation from Sears Corporate whatsoever it took them 7 months to resolve our issues. I WILL NEVER PURCHASE ANYTHING FROM SEARS AGAIN!!
Norm R,
Customer service response - Thank you for recognizing the efforts of our technician; we're disappointed to hear about your experience with Sears Corporate and apologize for the delay in resolving your issues. Your feedback is invaluable to us as we strive to improve our service.
Sears Home Services on 1711609517357
