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960 Sherman St Reviews
Read reviews from customers who used our services at 960 Sherman St
Total reviews
568
Average Rating
4.5/5
Very Nice, professional, Fast, and fair
Lynn F,
Customer service response - Thank you for your positive review, Lynn! We're pleased to hear that you found our service nice, professional, fast, and fair.
Sears Home Services on 1725276369492
I was quite unhappy with the 34 day delay to obtain parts for refrigerator/freezer repair and the 8 day delay for installation appointment once the parts arrived, however the service technician Michael was excellent! He was personable, professional and very knowledgeable. He even arrived BEFORE the appointment time. So while Sears gets a 1/5 for the unsatisfactory parts/service delays, Michael gets a 5/5 for providing outstanding service!
john F,
Customer service response - Thank you for your feedback, John. We apologize for the delays you experienced, but we're thrilled to hear that Michael provided outstanding service and exceeded your expectations.
Sears Home Services on 1724995735374
very nice person, knows his stuff
mike D,
Customer service response - Thank you for your positive review, Mike! We're glad to hear that our technician was knowledgeable and provided a pleasant experience.
Sears Home Services on 1724811648917
Arrived on time and thee scheduled day. Dryer is working well It’s fixed
Janet L,
Customer service response - Thank you for your positive review, Janet! We're pleased to hear that your dryer is working well and that our technician arrived on time.
Sears Home Services on 1724566523011
Raymond was knowledgeable and zeroed in on our problems immediately .. Thanks you Sears for next day service .
Janet N,
Customer service response - Thank you for your positive review, Janet! We're delighted to hear that Raymond was able to quickly address your issues and that you appreciated our next-day service.
Sears Home Services on 1724374946795
Nice, knowledgeable, showed up on time, fixed problem.
M B,
Customer service response - Thank you for your positive review! We're pleased to hear that our technician was punctual, knowledgeable, and able to fix the problem efficiently.
Sears Home Services on 1724295812518
Arturo went right to the problem and had it fixed in 30 minutes. He definitely knows what he's doing. Great to deal with and good commumicator.
John M,
Customer service response - Thank you for sharing your experience, John. We're glad our technician could help identify the issue, and we hope the electrician can resolve it quickly for you.
Sears Home Services on 1724209266722
Super friendly and professional!
Jodi I,
Customer service response - Thank you for your kind words, Jodi! We're delighted to hear about your positive experience with our team.
Sears Home Services on 1724033512200
Really appreciated the consult. Technician was professional, and arrived within the expected time window.
Sarah H,
Customer service response - Thank you for your positive feedback, Sarah! We're glad to hear you appreciated the consult and our technician's professionalism and punctuality.
Sears Home Services on 1724033464763
Technician was great, but Sears Repair Service SUCKS. AI, AI, AI ! You get trapped in an AI loop. Not possible to reach a Customer Service " PERSON ". Even excessive wait times to get to AI. THE WHOLE EXPERIENCE WAS GASTLY, except for the tech (when they finally showed up-- but they are so strung out, I don't blame them for that). Strongly considering dropping our Warrenty Service Contract.
Bill L,
Customer service response - We're truly sorry to hear about the difficulties you experienced with our service system; we appreciate your patience and the recognition of our technician's efforts. Thank you for your feedback, as it helps us improve.
Sears Home Services on 1723690647161
