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4575 La Jolla Village Dr Reviews
Read reviews from customers who used our services at 4575 La Jolla Village Dr
Total reviews
528
Average Rating
4.8/5
Customer Experience
This technician was rude named Muhammad A., according to my son's mother in law and father in law who are staying in the house. He lacks customer service. The very first technician named Ron was very nice but this man Muhammad was rude.
Juliet P,
San Diego, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1771023267765
Don't believe gaslighting
He lied to us when he said stacked washers and dryers were going for $700. We might have had our unit repaired if we knew we would be spending $1500 instead
Linda F,
San Diego, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767919549806
Didn't check
He came and didn't even check what was going on with my dryer, he turned it on and said it was working but never checked that is NOT warming. He left without fixing it. Terrible service.
Samuel M,
La Jolla, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1760652336062
1 star
He couldn't fix our fridge. It's been a month. Disappointed with Sears and the support we've had.
Mac C,
San Diego, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755726308051
Peter
Peter was on time and installed the new parts into my washer in a quick operation. A good guy
Michael K,
San Diego, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1753314370818
service provided
It has been over 2 months since we had a refrigerator that has worked, and your technicians have replaced a lot of parts and we still don't have a working refrigerator. apparently, they can't figure out what is wrong with it.
Anita S,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750975471364
Absolutely Do NOT Recommend
Absolutely the most horrible repair service experience I've had in years and I do NOT recommend. Experienced tech? NO! Professional? NO! Customer satisfaction? NO! Bottom line, minor leak in one machine before tech came, completely broken dual machines when he left.
L,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739314671456
Didn't fix the issue
This was my third call to get a technician out because I believe the coil is freezing up and all the technicians did was remove the ice off the coils. He just did a temporary fix and I am going to have to request another service call again. What a waste of my time.
Salvatore R,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1711491791566
Armondo gets ZERO stars
Your Technician did NOT show up for his appointment! He's an argumentative jerk. Overall, dealing with Sears has been a miserable experience :( My rating for Armondo is zero and my overall rating for Sears is one.
Eric B,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700269074302
Never showed up
The technician never showed up. This is the 4th time I've waited for someone. Inexcusable.
Mark L,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697060994767