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4575 La Jolla Village Dr Reviews
Read reviews from customers who used our services at 4575 La Jolla Village Dr
Total reviews
524
Average Rating
4.8/5
Peter
Peter was on time and installed the new parts into my washer in a quick operation. A good guy
Michael K,
San Diego, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1753314370818
service provided
It has been over 2 months since we had a refrigerator that has worked, and your technicians have replaced a lot of parts and we still don't have a working refrigerator. apparently, they can't figure out what is wrong with it.
Anita S,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750975471364
Absolutely Do NOT Recommend
Absolutely the most horrible repair service experience I've had in years and I do NOT recommend. Experienced tech? NO! Professional? NO! Customer satisfaction? NO! Bottom line, minor leak in one machine before tech came, completely broken dual machines when he left.
L,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1739314671456
Didn't fix the issue
This was my third call to get a technician out because I believe the coil is freezing up and all the technicians did was remove the ice off the coils. He just did a temporary fix and I am going to have to request another service call again. What a waste of my time.
Salvatore R,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1711491791566
Armondo gets ZERO stars
Your Technician did NOT show up for his appointment! He's an argumentative jerk. Overall, dealing with Sears has been a miserable experience :( My rating for Armondo is zero and my overall rating for Sears is one.
Eric B,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700269074302
Never showed up
The technician never showed up. This is the 4th time I've waited for someone. Inexcusable.
Mark L,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697060994767
Disappointment
I did not have confidence that Kyle knew what he was doing. I told him I had water backing up. He took out the toe kick. shined his light under my dishwasher. then he turned it on and water backed up. he then said that I had a bad motor and it needed replacing. He diagnosed this based on a smell he said he smelled and that it was hot. I can't see how anything could get hot in less than 30 seconds though. He then left the water inside my dishwasher and I had to ask him to clean it up before he left. Based on what I watched, I would like a second opinion from a more experienced technician or a refund.
Chief D,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696287078341
Terrible!!
He comes on chewing his gum with his mouth open Very unprofessional And he didn't come to a conclusion and gave me followup as to what should be done next
-,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695945325595
If you can't fix it replace it please
Hello this has been a nightmare. First of all Kyle was not the last person here. I had 4 different technicians here and the problem is still the same ( no heat to dry dishes). It has been over a month and boxes of parts were ordered and installed.
Tom K,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695484597127
Dryer door repair
David came in repaired the door by removing screws and then replaced the screws , an hour later , 3 screws fell out of the door , this is pure incompetent service and the door needs to be fixed ASAP
Perry D,
Del Mar, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694468286629