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4575 La Jolla Village Dr Reviews
Read reviews from customers who used our services at 4575 La Jolla Village Dr
Total reviews
524
Average Rating
4.8/5
Unhappy Customer
Rudy did a fine job but the process is what I am VERY unhappy about. This has taken 14 days since I initially set up an appointment on 9/5/23. Today is 9/18/23 and my dryer finally got fixed. All of the phone numbers for your service does NOT allow you to talk to a live person. My original appt for the actual repair was postponed 2 times and eventually at a day/time that was inconvenient for me, my neighbor had to be at my house. I will hesitate to use your service ever again.
Mary T,
Coronado, CAWas only here for 5 minutes
Armando arrived on time and did call to say he was on his way. When he got here I was on a business call so I asked him to give me 10 minutes to finish up. He was polite and agreed to wait which was great. When I let him in to do the service, he came in and checked the temperature of the freezer and refrigerator. He said those were OK and that that was pretty much all there was to do in a maintenance call so he was in and out in about 5 minutes. This is the third year I have a maintenance checkup appointment for my refrigerator. Other service techs have pulled out the refrigerator a bit, checked that there is nothing like dirt, etc. blocking the condenser in the back. They have checked the ice making by emptying out the bin and waiting for the refrigerator to start making more and sometimes they have asked about the filter and how often I change it. My refrigerator is fine and I truly did not have my full focus on Armando asking questions and such. I just felt that it was a bit too fast to be a full service.
Delia E,
Chula Vista, CAservice provided
Our refrigerator is still not working properly. It has now been 1 and a half months since we first had some one come out to check it out.
Anita S,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749167292414
Bad communication.
This was the 3rd technician that had to come to repair my washer's door. It was mis-diagnosed the 1st time, 2 different parts had to be ordered so this had been going on for almost 3 weeks. Andy started by telling me he would have fixed it the first time and he has parts that the 1st 2 techs didn't. I had to take time off work to meet them and just needed it fixed & working. When he was done Andy just left without saying anything about what he did or letting me see that it was working. It's just polite to communicate with the customer.
Catherine B,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1728772219743
The tech wasn't knowledgeable
Delonzio was kind and communicated well. However, he didn't seem to be an expert on the issue and had to make multiple phone calls to ask for help. Additionally, he kept blocking our neighbors' cars with the van and had to go downstairs to move the van 3 times which took him longer to inspect the unit. He said our neighbors weren't friendly because they were honking to get him move the van which they have every right to do so. When he went down the 3rd time, he parked the van in front of 2 garage doors and I told him he could park in an available spot that was nearby but he left the van there and said he was almost done. At the end issue wasn't resolved and after he left the A/C started making even a louder noise. If I had to work with Sears Home Services again, I'd prefer to work with someone who is more experienced and respects others' space. Thank you!
Seda,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692135071279
Disappointed
Service man was rude. I went to enter the kitchen to get something from under the sink. He was on his cellphone and said I needed to leave.
Carol D,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1690575310228
Customer Experience
This technician was rude named Muhammad A., according to my son's mother in law and father in law who are staying in the house. He lacks customer service. The very first technician named Ron was very nice but this man Muhammad was rude.
Juliet P,
San Diego, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1771023267765
Don't believe gaslighting
He lied to us when he said stacked washers and dryers were going for $700. We might have had our unit repaired if we knew we would be spending $1500 instead
Linda F,
San Diego, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1767919549806
Didn't check
He came and didn't even check what was going on with my dryer, he turned it on and said it was working but never checked that is NOT warming. He left without fixing it. Terrible service.
Samuel M,
La Jolla, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1760652336062
1 star
He couldn't fix our fridge. It's been a month. Disappointed with Sears and the support we've had.
Mac C,
San Diego, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755726308051