4147 Idaho St Reviews

Very thorough

Receivef 2 parts ti fix ice maker cube freezing. A H2O valve and a dispenser flapper solenoid to fix air leak. The air leak was allowing humidity to migrate to cubes and they froze together. . Tech gladly replaced valve fine. Reluctant to replace flapper. Didn’t want to replace dispenser flapper . He said to make another service call. I had to insist that former tech stated air leak was a major issue which froze cubes. It was not a pleasure to have to insist to have a complete fix it anticipated by his predecessor Sears tech.

Wish they would have taken the old parts and trash

On time, professional

I'm steel waiting for my dryer to get fix your guy suppost be here from 8 a.m. to12 noon and npt even call

Sears is not what they used to be. The technician was courteous and extremely quick. I was a little concerned when he said he specialized in refrigerators and he was out to do regular maintenance on my washer and dryer. I asked why they sent him and they said they were trying to keep him busy. They did my maintenance for a great cost. I needed a small repair and they wanted $500. I’m a senior on unlimited budget and I told him I felt that that was Highway robbery and sent him down the road packing

Anthony did a fantastic job when he arrived—he was professional, knowledgeable, and left everything clean. I truly appreciate his hard work and dedication. He deserves a 5! But the company A&E and Sears I could of easily gave them a 1 or 5, for the reasons below. But I am a reasonable man so I will rate a 3. However, my issue is with Sears and A&E’s scheduling and service process. I’m given a time window of 8 AM - 12 PM or 1 PM - 5 PM, yet the technicians often show up hours late or not at all. Worse, there’s no call, email, or text informing me that my service won’t be completed or that I need to reschedule. Instead, I only receive a rescheduling notice after 5 PM, and when that happens, I’m pushed to the bottom of the list rather than prioritized. This isn’t a one-time issue—it’s happened repeatedly. At one point, I was rescheduled five times in a row (back-to-back-to-back-to-back-back!). That level of disregard for a customer’s time is beyond frustrating. It’s disheartening because Sears once had a strong reputation for quality service and reliability. Unfortunately, since the company’s decline and bankruptcy, things have only gotten worse—especially after COVID. My Master Protection Warranty expires in May 2025, and I have no plans to renew it. It’s a shame because there are great technicians out there who do their jobs well, but they’re being let down by a broken system. I’ve seen too many hardworking techs leave because of poor management and customer service practices. Sears needs to fix this if they want to regain trust.