4147 Idaho St Reviews

This rate has nothing to do with Arturo (Tech), Once he got here he was professional and courtious, the reason for the two stars is because my appoint was for 8 - 12 pm. my tech did not arrive till 2pm. this is because SHS's had too many jobs scheduled. And the tracking app SHS uses is complete CRAP. since 10am it said I was the next job, and showed the tech was in Escondido, when the tech arrived it still showed him in the same place.

He didn’t run the dishwasher through the complete cycle, art he left I ran the complete cycle and recorded the noise to demonstrate to him that I was not making it up

Stay away from this company!! Charged us $547 to NOT install parts. No live customer support to assist. Total SCAM! Received below LG Parts ($192) for Kenmore Dryer. Below parts never installed, but we were charge for parts and service. What is going on?

The technician Rudy was fantastic and he was very customer service oriented, however, Sears Appliance has a broken and failed customer service model with a completely AI generated communications stream. There is no way to connect or escalate to a live person. My service was scheduled between 8-12, received text they would arrive between 9-11 and received multiple conflicting texts the technician was on the way. At almost 5pm tried using their AI text system to find out why the service was a no-show which brought me to an AI phone system where no constructive service occurred as there was no person to speak with and leaves the customer in AI dead end . The system automatically rescheduled my service to the next day without my authorization. There is no way to communicate and resolve issues in real time. The ice maker part that was installed two days ago is defective and is not working and there is no way to call anyone to fix this and it was an expensive repair. A company can’t rely solely on AI without backup human interaction. Epic fail on Sears Appliance Repair and warn others to find a service to conduct repair business where problems can be remediated with a live person and in real time. The phone numbers to call are dead ends and leave the consumer without any recourse. I will need to take other action now to resolve the failed part which does not work. Buyer beware! Update: No further help was received to fix the damaged part after repeated reach out to the tech Rudy and main contact number. The reply from Sears about their deficient service is useless as it is AI generated only and no person has been available and able to help. I have given Sears Appliance repeated business over the years and wil never again will that happen. I recommend anyone reading this to go to another appliance repair company and NEVER USE SEARS APPLIANCE FOR ANY REPAIRS.

Karam S. he's the most dishonest person I've ever seen in my life he try to charge me additional charges..in advance how miserable

Washer still does not work. F3E2 still showing and wash did not complete.

The tech never showed up. The ability to communicate with Sears is none existent. This is the worst service

The tech never showed up or called

Sears is the worst no wonder they are going out of business. They installed an HVAC system in my house onto a pipe with asbestos. Have made 2 appointments with them to come fix the issue, first visit could not or would not touch asbestos pipe. Was asked to schedule a new appointment so the right tech would come. Took time off work today and tech canceled appointment saying wrong address He went to wrong address i provided the right address Well start looking for a lawyer no, can't get anyone help me at sears