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4147 Idaho St Reviews
Read reviews from customers who used our services at 4147 Idaho St
Total reviews
344
Average Rating
4.6/5
Not happy that he did not replace the old rails with the New ones. He couldn’t get the left side to fit so he replaced the right side with a New one and placed the old one back on the left side. He did replace the door gasket. I’m still having the same issue of frost buildup. Now every time we open and close the freezer it’s leaving a black residue on the left side of the freezer. From the old rail that did not get replaced. We need a do- over for sure.
John S,
Customer service response - We apologize for the inconvenience you've experienced, John. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further and address the issue with your freezer. Thank you for your feedback.
Sears Home Services on 1724374985424
maria V,
Customer service response - Hi maria, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1723000278101
This rate has nothing to do with Arturo (Tech), Once he got here he was professional and courtious, the reason for the two stars is because my appoint was for 8 - 12 pm. my tech did not arrive till 2pm. this is because SHS's had too many jobs scheduled. And the tracking app SHS uses is complete CRAP. since 10am it said I was the next job, and showed the tech was in Escondido, when the tech arrived it still showed him in the same place.
Timothy H,
Customer service response - We apologize for the trouble you've faced, Timothy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737350290335
He didn’t run the dishwasher through the complete cycle, art he left I ran the complete cycle and recorded the noise to demonstrate to him that I was not making it up
Douglas K,
Customer service response - Thank you, Douglas, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1706710328293
Stay away from this company!! Charged us $547 to NOT install parts. No live customer support to assist. Total SCAM! Received below LG Parts ($192) for Kenmore Dryer. Below parts never installed, but we were charge for parts and service. What is going on?
Bill,
Customer service response - We're really sorry to hear about your experience, Bill. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1780879432878
The technician Rudy was fantastic and he was very customer service oriented, however, Sears Appliance has a broken and failed customer service model with a completely AI generated communications stream. There is no way to connect or escalate to a live person. My service was scheduled between 8-12, received text they would arrive between 9-11 and received multiple conflicting texts the technician was on the way. At almost 5pm tried using their AI text system to find out why the service was a no-show which brought me to an AI phone system where no constructive service occurred as there was no person to speak with and leaves the customer in AI dead end . The system automatically rescheduled my service to the next day without my authorization. There is no way to communicate and resolve issues in real time. The ice maker part that was installed two days ago is defective and is not working and there is no way to call anyone to fix this and it was an expensive repair. A company can’t rely solely on AI without backup human interaction. Epic fail on Sears Appliance Repair and warn others to find a service to conduct repair business where problems can be remediated with a live person and in real time. The phone numbers to call are dead ends and leave the consumer without any recourse. I will need to take other action now to resolve the failed part which does not work. Buyer beware!
mary M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1777336984392
Karam S. he's the most dishonest person I've ever seen in my life he try to charge me additional charges..in advance how miserable
Pablo O,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774575968895
Washer still does not work. F3E2 still showing and wash did not complete.
Rudy S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1773275245980
The tech never showed up. The ability to communicate with Sears is none existent. This is the worst service
jocelyne F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1769134156853
The tech never showed up or called
Joe F,
Customer service response - We apologize for the trouble you've faced, Joe. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1769134164146
