Appointment Lookup
802-552-4364
100 Inland Center Reviews
Read reviews from customers who used our services at 100 Inland Center
Total reviews
225
Average Rating
4.6/5
A bit late (appt was for 8-12, arrived about 1:20) but did outstanding work. Unfortunately, the repair would have cost $1100. I went to Home Depot and got a new GE for $1098!
Scott M,
Customer service response - We apologize for the delay, Scott, but we're glad to hear the work was outstanding. Thank you for your feedback, and we understand your decision to purchase a new appliance.
Sears Home Services on 1746602397473
Jim was great. Scheduling your service sucks. You ai tool is horrible. It created a duplicate order without sending me any confirmation code. Then a previous tech decides - on his own, without contacting me, to cancel the order. Over all experience is 1 star. Jim gets 4 stars
Dennis M,
Customer service response - We apologize for the issues you faced with scheduling and the AI tool, Dennis. We're glad to hear Jim provided great service, and we appreciate your feedback to help us improve.
Sears Home Services on 1737349695414
After having a horrible experience waiting for two weeks. Having 2 appointments where no one showed up. This technician came after hours and repaired my machine. Thank you for finally coming and a quick repair. Excellent job. I am finally washing my clothes. Thank you.
Taryn L,
Customer service response - We apologize for the initial inconvenience and are thrilled to hear that your issue was resolved satisfactorily. Thank you for your patience and for acknowledging our technician's effort.
Sears Home Services on 1718861537401
Repaired oven just fine, no issues there. However I specifically asked him not to turn off house electricity after he said he had to turn off kitchen. I told him to first tell me because I had my computers. He still went ahead and turned off all electricity causing me to lose work and recover my computers. Also, left a mess, didn’t clean up after he finished. I had to sweep the floor and throw away the repaired part.
Kathy B,
Customer service response - We apologize for the inconvenience caused by the power outage and the mess left behind, Kathy. We appreciate your feedback and will address these issues with our team to improve our service.
Sears Home Services on 1735274546072
Renee the tech is excellent and efficient. If the rating is just for him, he will get 5/5 stars. But Sears not so much. Sears scheduled and confirmed the appointment multiple times via text and email but they no showed 2x without any word. We wasted 2 Saturdays but no showed despite confirming. On the 3rd reschedule, they confirmed they will come but on the last minute, they cancelled. So all in all, wasted 3 Saturdays. I called the call center multiple times, they are empathetic but not really helpful. Finally Rene came today and did the work fast and efficiently.
Marven C,
Customer service response - We apologize for the inconvenience caused by the multiple rescheduling and appreciate your patience throughout the process. Thank you for acknowledging Renee's efficiency; we're glad he could finally address your needs.
Sears Home Services on 1722769667126
Manuel Q,
When we replaced the part in question, there was still a water leak. The line from part up into the unit was cracked and had whole.
George K,
The only good thing - the tech called us. BAD - gave me a phony reason for not being able to fix our washer
Julius G,
Customer service response - We're really sorry to hear about your experience, Julius. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1762997010760
TERRIBLE! I chose between 1p-5p for today and the tech showed up WAY before that! Now he's saying he can't come back! Why bother to ask what window the customer wants?!
Kevin,
Customer service response - We apologize for the trouble you've faced, Kevin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760576040304
Charged before service was complete. Wrong parts ordered. Had to return 3 times for repair.
eddie L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757298147819
