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1700 N Main St Reviews
Read reviews from customers who used our services at 1700 N Main St
Total reviews
319
Average Rating
4.7/5
Rinita S,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707175597475
Cap C,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1780244767396
Teddy was very nice and efficient. He diagnosed the problem as a closed seal system leak. He said it 2as covered for 5 years with Samsung. What he failed to do was state his diagnoses on the work order. Without the diagnoses and can't get Samsung out to repair the problem and your A I sucks. So my food is rotting until I can some how reach Tedy and get him to clarify the problem....
randal F,
Customer service response - Thank you for your feedback, Randal. We're sorry for the oversight and the inconvenience caused. Please contact us directly so we can assist in resolving this issue with Samsung.
Sears Home Services on 1763345146182
The technician was polite and friendly. I took off a star because he was supposed to arrive by 12 and did not get here until nearly 2 pm.
Andrea C,
Customer service response - Thank you for your feedback, Andrea! We're glad to hear the technician was polite and friendly, and we apologize for the delay in arrival.
Sears Home Services on 1734050476577
Julie M,
Customer service response - Hi Julie, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1724810708810
The technician was fine other than being a little bit defensive. He wasn’t able to accomplish what we wanted because Sears does not clean out vents and we were very specific about our request so the job is not complete. My complaint and I give less than one star is to Sears and the general service lack of access to resolution and, other service providers that do not keep their word we have had terrible experiences ongoingly with your company. I am completely disappointed and will never buy as much as a screw from Sears ever again because of my experience and how much valuable time Sears has wasted , For me personally! I can’t imagine a company that was founded on service and quality products that is declined to this degree it’s disheartening and sad! But you have lost a good customer and I will not reconsider
susan F,
Customer service response - I'm very sorry to hear about your disappointing experience and the service issues you've encountered with us. Thank you for sharing your feedback; it's crucial for us to improve.
Sears Home Services on 1719382692296
Gabriel did a great job with follow up. Please do not send Fidel. Fidel initially ordered parts that were wrong and not needed which made our wait time much longer. We had no refrigerator for a month! Thank goodness Gabriel was the next technician. He was knowledgeable.
Marietta C,
Kudos to the service technician who drove a long way to get here, arrived on time and was professional and communicative while here. He was not able to resolve the issue and says the part may not be available. If it can’t be located by, we’ll need to replace the washing machine.
Dave B,
Customer service response - Thank you for your feedback, Dave. We apologize for the unresolved issue and appreciate your comments on the technician's professionalism.
Sears Home Services on 1774831558344
My refrigerator ice maker broke down and a repairman came and fixed it, but the ice isn't coming out.
chae K,
Customer service response - We apologize for the issue with your ice maker, Chae. Please contact us directly so we can address this problem and ensure your satisfaction.
Sears Home Services on 1754638405394
The technician did not do anything to fix the problem. After he left, I have the same issue.
bing Z,
