1050 N Davis Rd Reviews

The tech. worked on my issue with the freezer but now my ice maker is not working which it was working before he started. When I call the number I have I was instructed that I need a new work order and your company said I don't. Do I need an attorney?

I had really bad experience with Fidel of Sears. I requested a repair for Samsung refrigerator noise issue with American Home Shield (AHS). It was assigned to Fidel of Sears. After first visit, he told me the part he needed is discontinued, he can't do anything for it. However, he told AHS that the job is finished, which is different with the one he told me. When I talk to AHS, AHS give multiple chances to Sears and hope maybe a different technician take the job due to AHS thinks Sears is a big company. But Fidel was assigned again and again to the job. And again, he didn't give the true reports to AHS. In between I called Sears, there is no real person to answer my phone from different departments. That wasted my two and half months and not get the refrigerator fixed. Because of Fidel does not give the report of that he can't fix the issue, it ends up I have to buy a new refrigerator by myself after back and forth for two and half months. A not honest person! I paid $125 to AHS for a not finished job and $2000+ to buy a new refrigerator.

Your sevice fees and parts fee are a complete rip off. Your parts web site offered a new locking washer door mechanism for $73.45 and your repair man offered the same part for $105. Your labor fee was more than $300 for a 10 min job. I inquired with the repair man and he told me your policy is to charge a flat labor fee regardless of the job. All in the quote was $450. I could buy a new washer for that price and did. No need to guess, it wasn't your brand. Charge a fair parts and labor fee and stop taking advantage of folks. Its slimy and dishonest.

Technician did not do anything he said he couldn’t run a diagnostic because the fridge was recently unplugged . He said coils were just dirty and to clean them. I clean the coils and the problem persists . Bad service .

Not satisfied at all

Not satisfied with Sears. I originally schedule service for Wednesday afternoon, but the technician called and said he was over booked. I rescheduled for Saturday morning. I said I had to leave by 11:30. The technician said not a problem, and would make a note for earlier service. I waited Saturday morning, then found out the technician would arrive closer to 1pm. I called the 1-800 number and cancelled the visit. The automated message said they would notify the technician to cancel my visit. That did not happen, as I was notified around 11:45 that the technician was on his way. I tried to re-cancel but messages were just not getting through. Sears has a real problem with communication and with their automated message system. Not a happy customer.

Dish washer still does not work and service person just left...no explanation...terrible

Our experience so far with Sears Appliance Repair has involved nothing but frustration and disappointment. We first requested our dishwasher repair back in early October, it is now November 21 and we still do not have a working dishwasher, due to Sears’ negligence. The first appointment resulted in a part needing to be ordered, the second appointment was rescheduled day-of and then cancelled by the technician during the rescheduled appointment window due to “car trouble”, and the third appointment, today, resulted in the technician installing the replacement part but not actually REPAIRING the dishwasher, as it still does not turn on. He left without any communication, and when we called Sears to inquire why they sent a receipt for repair for a still non-working dishwasher, we learned that the technician reported that the repair was “complete”. So six weeks later with no working dishwasher and all Sears could offer was to send the technician back nine days from now. Abysmal service.

Scheduled service for GE Monogram fridge. They couldn't service monogram.