1601 Arden Way Reviews

Have been waiting for almost 3 weeks for repairs. Had an appointment on the 23rd of October, and now I'm told the parts are not in yet. They've been dinking around with our washer for months, and can't fix it. Every repair person says it's okay, and it's not. And we've been paying $50.00 a month for insurance on this dud of a machine. Customer service is not sure when the parts will be in. With the money spent on insurance and service calls we could have bought a new machine. Makes me sick.

2 appliances needed repair- first technician diagnosed problem but didnt repair and still charged $270 . Second technician failed to show despite 2 phone reassurances he/she were coming. Horrible service- both customer and tevhnicsl.

Terrible, didn't fix problem, Agent had no way of checking a computerized appliance because they no longer carry computers. Keep away from Sears repair.

In early November I asked this place of business to services my new microwave. The first visit went well, and parts where ordered to fix the magi tron. Within 2 weeks later they showed up with the wrong part. Now I am very understanding person and gave them the ben-fit of doubt that mistakes happen. Human nature right? Never the less after that visit this company left me in the dark. 3 month later still no service, and my patience was running out. Microwave is a huge item for your household. When I called again, and again I was met with excuses. After the last phone conversation I asked to speak to management. Like a robot she could only say the same thing over. They are waiting for the parts to show up to my house. I felt like I had to do there job. They should be sending the parts to there office, and bringing it to the client. Either way 3 months later nothing got done. She became frustrated over the fact that her answer was not satisfactory to my complaint. What I wanted to hear was a solution instead she hung the phone up!!! I received an email stating my services where canceled. I was by far not rude to her. This was not how you run a business. I am hoping that the owner can see this, and make the necessary correction to improve there business. Unfortunate sears is going out of business every where. I think I might know why?? Proof they cancelled Your repair appointment has been canceled Service date Feb 7 Technician arrival window* ​8​:​00​AM to ​12​:​00​PM Proof of first visit. After scheduling 2 weeks prior. Service date: 11/27/2018 Brand & Product: SAMSUNG USE OVENMWAVEBI2Y Service Order Number: 40093361 Service Unit Number: 0008184

Bad company, that's why they're going out of business! I called to fix my washer Kenmore Elite that I purchased from Sears and the charged me $99.00 to tell me it's to old ,the parts are no longer available. So why are you still charging me cuz you can't fix it. Good way to run a company into the ground and out of business.

The service employee was easy to work with. But all I needed was a $160.00 part (a plug in circuit board). I figured I could get the part the same day if I paid for a diagnostic visit and then install a circuit board myself and save $300.00. But, the part could not be sold from the truck, and it had to be ordered. I called customer service, and the assister seemed more interested in sending out a service rep than helping me get a part more quickly. After some direct conversation I finally got a shipping number for delivery seven days after the first visit. During the conversation I asked to speak to a supervisor and the phone assister hung up. Not a good experience. I have no reason to use Sears Appliance Repair again. I'm sure I would have had no worse an experience if I had randomly selected any other company. And besides, I could have revived the part overnight if I had simply ordered it on the web.

So I took my lawn mower to the service address located on Arden Way on April 15th !! As of yet May 28th my lawn mower has not been returned but I am being asked how was the service by email ?! Really, the service drop off center says Sears repairs always take a very long time. I AM NOT AT ALL HAPPY WITH the repair centers service. I would like my mower back BEFORE the summer ends !!!!

Showed up late after waiting 4 hours, didn't have the part, failed to contact me, and even stole my parking pass. EDIT - Now overcharged, will not respond to inquiry. Sent lengthy email to response below (1 week ago) and sent hardcopy letters to home office, local office and CEO.

it is a nightmare and terrible experience. the worst experience I ever had. More than a month and the microwave is not repaired. The technician and the technical team helping him over the phone have no clue what the problem is. They ordered and reordered again the control panel but still not working. They refused to get me a new one since they cannot repair the microwave but they refused. They ordered another part hoping it will be the right one. My advice to all customers is that not buy Kenmore microwave brand since it stopped working 4 months after the purchase and this is the second time in two less than years. Also I will advice the consumers not to buy any service repair agreement with Sears since they are not reliable service group

They advertise/ promote a diagnostic fee, in actuality it is a trip fee. They did not diagnostic our unit. They, however, charge an additional $130.00 more "just" to vacuum out the dryer.