1601 Arden Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Michele E
wil H
Ron was excellent went above and beyonc
Customer service response - Thank you for your 5-star review, Wil! We're glad to hear Ron went above and beyond.
Sears Home Services on May 26, 2025
Erika M
The technician was very professional, patient and kind. He answered all my questions. I appreciate that he took the time to figure out the problem with my freezer door not closing correctly. He should be promoted or get a big raise. Because there's not very many technicians like him now days. I am grateful for the excellent service and attention that he gave to my problem with the refrigerator and freezer door. I appreciate your time and service Claudio.
Customer service response - Thank you for your 5-star review, Erika! We're glad to hear Claudio was professional, patient, and attentive in resolving your freezer door issue.
Sears Home Services on May 26, 2025
Sherri G
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 22, 2025
Sam S
Service Tech Adam was on time and very helpful. The issue was fixed same day.
Customer service response - Thank you for your 5-star review, Sam! We're glad to hear Adam was on time and helpful in resolving the issue the same day.
Sears Home Services on May 22, 2025
Penney C
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on May 21, 2025
Kelly S
Adam was knowledgable and helpful. He found and fixed the problem very quickly
Customer service response - Thank you for your 5-star review, Kelly! We're glad to hear Adam was knowledgeable and quickly resolved the issue.
Sears Home Services on May 20, 2025
Dale S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 19, 2025
Brad B
Adam was on time and completed repair quickly and at a fair price.
Customer service response - Thank you for your 5-star review, Brad! We're glad to hear Adam was punctual and completed the repair quickly at a fair price.
Sears Home Services on May 18, 2025
Debby K
The technician that came out was great. I just wanted a maintenance done on my stove and clothes dryer. I got a text message asking me what was wrong with my appliances. It was just a virtual assistant, but I responded and said I only needed a maintenance done on it. They sent me several other text messages throughout the days before my appointment asking the same thing. Then probably three days before they sent me a My appointment and I did and they kept sending me text messages again asking me to confirm my appointment. The day before my appointment it said if you don’t confirm you could risk having your appointment canceled. They really need to do something about this. It is very annoying to get a text message and respond and it looks like you’re not responding Again, as far as my technician, he was great
Customer service response - Thank you for your 5-star review, Debby! We're glad to hear the technician was great, and we appreciate your feedback on the communication process, which we'll work to improve.
Sears Home Services on May 14, 2025
