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1601 Arden Way Reviews
Read reviews from customers who used our services at 1601 Arden Way
Total reviews
953
Average Rating
4.3/5
Michael M,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1745298130521
I had two options: 1. To purchase parts and labor for over$700 or 2. to unplug the refrigerator and let the huge wall of ice at the back of freezer melt for a couple of days. I will have to replace many items stored in the freezer that is now well above 0 degrees if choosing option 2. However, the cost for replacement items is not nearly the cost of repairs. I chose option 2 and the technician unplugged the refrigerator for me! I’m happy with paying the diagnostic fee of $129! Thank you so much to the technician and to Sears!
Paige T,
Customer service response - Thank you for your 5-star review, Paige! We're glad to hear you were happy with the technician's advice and service.
Sears Home Services on 1744939382264
The technician was very professional.
Michael S,
Customer service response - Thank you for your 5-star review, Michael! We're glad to hear the technician was professional and communicated the issue and repair clearly.
Sears Home Services on 1744591550631
Keith was super friendly and knowledgeable. He really did his due diligence in finding the part I needed for my dryer and got me back in business on the same visit!!! He was awesome!
Christine S,
Customer service response - Thank you for your 5-star review, Christine! We're glad to hear Keith was friendly, knowledgeable, and got your dryer back in business on the same visit.
Sears Home Services on 1743641575687
Courteous
Wilmer B,
Customer service response - Thank you for your 5-star review, Wilmer! We're glad to hear the technician was courteous.
Sears Home Services on 1743384223008
AcTechnician came out 3 times. First time looks at downdraft and says they don’t have access to parts for this downdraft. I told him that I’d ordered the part and it was due soon, they then scheduled a repair. Technician comes and starts taking out screws, ended up not being able to replace part, says he doesn’t have the tools to fix it and it’s unrepairable . I’d told them that the manufacturer had told me that if they called, that they’d walk them through the repair. They came out on a Saturday when the manufacturer is closed. Finally a third technician came out and started removing screws and asked if we had mice, I said yes and he points out a chewed wire, which may be the problem. He left saying that they don’t repair rodent damage. I’ll fix the wire and go from there. Not particularly happy that it took 3 different guys to come out before one of them noticed this.
bob S,
Customer service response - Thank you for your 5-star review, Bob! We're glad to hear the technician arrived on time, had the part, and completed the installation successfully.
Sears Home Services on 1742868458765
Kelsey R,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1742734326658
Bill M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1742734326693
Julie P,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1742734326607
audrey R,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1742518791466
