1601 Arden Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
bob S
AcTechnician came out 3 times. First time looks at downdraft and says they don’t have access to parts for this downdraft. I told him that I’d ordered the part and it was due soon, they then scheduled a repair. Technician comes and starts taking out screws, ended up not being able to replace part, says he doesn’t have the tools to fix it and it’s unrepairable . I’d told them that the manufacturer had told me that if they called, that they’d walk them through the repair. They came out on a Saturday when the manufacturer is closed. Finally a third technician came out and started removing screws and asked if we had mice, I said yes and he points out a chewed wire, which may be the problem. He left saying that they don’t repair rodent damage. I’ll fix the wire and go from there. Not particularly happy that it took 3 different guys to come out before one of them noticed this.
Customer service response - Thank you for your 5-star review, Bob! We're glad to hear the technician arrived on time, had the part, and completed the installation successfully.
Sears Home Services on March 24, 2025
Kelsey R
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 23, 2025
Bill M
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on March 23, 2025
Julie P
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 23, 2025
audrey R
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on March 20, 2025
Marc E
The young man was very, very nice. He tried to mess with it wouldn’t work. He couldn’t order the parts so we couldn’t repair it.
Customer service response - Thank you for your 5-star review, Marc! We're glad to hear the technician was nice, and we apologize for the inconvenience with the parts.
Sears Home Services on March 19, 2025
Thomas F
Communicated really well, was on-time and professional.
Customer service response - Thank you for your 5-star review, Thomas! We're glad to hear the technician communicated well, was on-time, and professional.
Sears Home Services on March 18, 2025
Toni C
Manzoor E. did a great job! I am back up and running Satisfied customer :)
Customer service response - Thank you for your 5-star review, Toni! We're glad to hear Manzoor E. did a great job and that you're a satisfied customer.
Sears Home Services on March 16, 2025
Claire S
Polite. On time
Customer service response - Thank you for your 5-star review, Claire! We're glad to hear the technician was polite and punctual.
Sears Home Services on March 16, 2025
Amy
Updated me about timing very well. Professional and kind - also instructive and honest
Customer service response - Thank you for your 5-star review, Amy! We're glad to hear the technician was professional, kind, and kept you well-informed.
Sears Home Services on March 16, 2025
