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1601 Arden Way Reviews
Read reviews from customers who used our services at 1601 Arden Way
Total reviews
935
Average Rating
4.3/5
Patrick F,
Customer service response - Thanks for the great rating, Patrick! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1739420661187
The one thing I might suggest is possibly wearing shoe covers inside of the house. Not a big deal though. Was courteous and friendly.
Ron,
Customer service response - Thank you for your 4-star review, Ron! We appreciate your suggestion and are glad to hear the technician was courteous and friendly.
Sears Home Services on 1738281815323
My Technician was fully knowledgeable of the situation regarding the Dryer. He repaired in a timely manner, was friendly and experienced.
Kent A,
Customer service response - Thank you for your 4-star review, Kent! We're glad to hear that your technician was knowledgeable, friendly, and efficient in repairing your dryer.
Sears Home Services on 1737934627050
The second technician, Kevin, did a good job repairing my washer. That it took SEVEN weeks to get it done did not appear to be his fault. The automated notification system was confusing and inaccurate. It was extremely frustrating to never be able to reach a live person to help solve the problem.
Joan S,
Customer service response - Thank you for your review, Joan. We're glad Kevin did a good job, and we apologize for the delays and communication issues you experienced.
Sears Home Services on 1737000156446
john W,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support
Sears Home Services on 1734659211602
Keith indicated that the part ordered was not the correct one. He used one from his truck, however I did not get a receipt as to the repair needed and keith took the newly ordered part with him , as far as I can see, leaving the old part in its box. The dryer works though I would think that the unused new part would not be randomly removed without explanation. Questions???
Susan D,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1734407001548
Mohammed was awesome. He came in and diagnosed the situation, and found that the issue was ice build up, and the fan ordered by the 1st Tech was not needed.
Lyni R,
Customer service response - Hi Lyni, thanks for the 4-star review! We're glad to hear Mohammed provided excellent service and resolved the issue efficiently. We appreciate your feedback!
Sears Home Services on 1726453203413
They came at the very end of the 5 hour window after waiting all day which could be better. Decent customer service. Nothing to rave about. Part of a warranty maintenance service so we shall see when a repair is actually needed.
Moni H,
Customer service response - Thank you for your feedback, Monica. We appreciate your patience and hope to provide you with a more timely service in the future.
Sears Home Services on 1725586949506
Lindsay T,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1721829086202
We had our Zline oven serviced. I don't think the technician had worked on this type of oven before, but he figured it out. The problem we had was with the oven's fan not turning off. He replaced the panel and I am back baking again. He was very nice and respectful.
Darlene M,
Customer service response - Thank you for taking the time to share your experience with our service, especially noting our technician's dedication to solving the issue with your Zline oven's fan. We're delighted you're back to baking again!
Sears Home Services on 1719382813193
