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1601 Arden Way Reviews
Read reviews from customers who used our services at 1601 Arden Way
Total reviews
935
Average Rating
4.3/5
He was unable to define or correct either of the questions I had. One, concerning the timer on my washer, and the other, for DW not drying, at times. He said I could change the timer on washer, if I read the manual. That is not the problem. It does not show the time at onset, like it did at start. And, why WOULD I want to change the time? He was clueless. Nice young man, but probably not the job for him
Geanine H,
Customer service response - Thank you, Geanine, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If your concerns are still unresolved, and you would like us to look into your situation please email the name, address, and phone number that is associated with the service order to [email protected]. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1607947200000
My overall Repair took 3 weeks based on ongoing telephone customer service conversations. It finally came to a conclusion on 9/10 which a text verified I was on the schedule. When no on showed up, and I again was on hold for up to 1:05, that prompted an abrupt cancellation of service on 9/10 to service on 9/13 rates 2 out of 10. It was one of the most ineffective and unprofessional service calls I've ever experienced. I will avoid using this service due to the lack of personal real person support. Additionally I will Yelp both LG and A & E so that other customers will not purchase the products you serve.
Norman E,
Customer service response - Norman Lorenz, Ed.D., we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1639483200000
He did not show up for the repairs for my refrigerator
Octavio S,
Customer service response - Hi, Octavio, we are sorry to see we didnt meet your expectations. If you would like to provide us more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices.
Sears Home Services on 1671019200000
My washer is now louder than ever and continues to have issues. 3 call outs, only using AI for customer service is a nightmare, I have another call today and if I don't get resolution I am going to dispute the charges. It was good for 2 days and nothing but problems since.
Kerri C,
Customer service response - Thank you for your feedback, Kerri! We're glad to hear the shocks on your washing machine were replaced successfully.
Sears Home Services on 1778728721189
sabrina C,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1776814514475
Sears downplayed the issue with our washer machine and blamed the problem on our water pressure. Will be ordering parts and taking care of the issue myself.
G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1775087596877
Mohammad was kind and efficient. I'd give him 5 stars if he fixed our ice maker, but it is not fixed. No more ice has been made. Our problem was the ice maker was not making ice cubes. He hit the reset button and ice fell out. We could hear it. However, the ice maker is STILL NOT WORKING. So, we paid for the service call and NOTHING is fixed. No way to contact Sears Appliance as the emails I get are all "no reply." Really regretting the fact I contacted Sears Appliance Repair. Hope this review helps someone else.
Laura T,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771892268990
Tech did not test if our washer was working and didn’t program the control board to our particular washer
Chris S,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1771808084832
Highly untrained professionals. I hired them for refrigerator repair. the technician spent 2 hours on video call to find the issue. someone instructing him how to check voltage. he could not understand the circuit diagram. after 2 hours he gave up, suggested a random part list. told us he cannot repair it even if the parts are available and suggested us to buy some other brand. i paid but did not get any services. they are a big cheat. never trust this company.
Kb S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771547869024
Didn't fix the fridge. Sent technician twice, but ended up ordering the wrong detail and then attaching the tape. The soda was frozen and blew up in the fridge
Asker A,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1768960563127
