1601 Arden Way Reviews

NOTE: Technician was a 5! Sears, the company, needs to reassess their use of AI to field requests and any follow-ups. My address and reason for service were both listed incorrectly on order, and there was no way for me to correct either one. Most likely will NOT use Sears again for HVAC maintenance, it isn't worth the frustration created by over-reliance on AI. How about programming an option for "maintenance" in the reason for service??? How about programming an option for verifying that AI bot recorded address correctly??? UPDATE: I attempted to call the no. in the response. That no. connects to the same AI bot that created the issue; NO opportunity to speak to a human :-(.

I’m gravely disappointed by the “bait n switch” methodology utilized for a simple Kenmore dryer repair. Had I known the final price tag would jump to a staggering $352 - I would have opted to purchase a brand new dryer! It started at $127 - added another “$50 for the part”. And then I was shown a price for $299 on a phone screen. I was shocked when I was asked for final payment. It was ridiculous and absurd a price to pay for 35 minutes of work.” And a single part replaced.

The technican claimed I wasn't home, he was never here. He never knocked at the door. This is my 14th appt to get a washer fixed, the 14th time I've waited for 4 hours. My machine is now only half fixed. I'd give a 0 rating if it was possible.

Technician didn't show up to the appointment, rather asked over the phone to send pictures in which he ordered the part. He ended up ordering the wrong part. I wasted 21 days with a broken oven!

I had an appointment Monday from 8:00 to 12:00. No one showed up. Then they rescheduled it for Tuesday from 8:00 to 12:00. With no calls the technician showed up at 1:10 with no explanation as to his lateness. Then charged $ 50 extra to clean the dryer which amounted to a 30 second vacuuming of the dryer. When he was finished he left a mess for me to clean up.

UPDATE. I had to update my review to include the customer service experience before the technician. Both technicians who came out - the initial appointment to see what was wrong, and the technician who did the work - were kind, knowledgeable and efficient. When the initial technician put the parts order in he first checked if the parts were available. They were not, so he ordered them. He said they would take awhile to get to us so we scheduled about a week out. However, we received one part the next day and the other two within for days. I waited for the schedule service appointment but no one came. When I called Sears, I was told no technician was assigned as their system showed that only one part had come in. I told them all parts came in so they said they "updated their system" and scheduled service for the next day. Same thing occurred the next day. No once came out. I called again, they told me the same thing, and scheduled for the next day. Again, no one came out. I tried to find how to contact someone other than the call center but was not successful. Then the next day, I get a call from a scheduler who said our tech had to go home sick and would come out the next day. No one communicated with me that we were scheduled. Nonetheless, the tech called while on his way and verified we had the parts.

I would give 0 stars if I could, absolute worst experience with this company. My washer has been broken for a YEAR and has not been fixed. I've had so many problems with technicians not showing and getting messages that the tech came and finished the work. So many problems that the packages were delivered to my home when the tech would tell me the parts were delivered to his company. They don't listen to you, blame that the parts missing are your fault and the techs are unprofessional as they are always on personal phone calls when working. My washer is still broken but I'm done with their services as all they do is waste your time.

Worst service ever

Sears didn’t come to my home. My signature is forged