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1601 Arden Way Reviews
Read reviews from customers who used our services at 1601 Arden Way
Total reviews
935
Average Rating
4.3/5
0 stars. Horrible. Charged me 400 + dollars to repair a lid lock which I did not believe was the problem. DID NOT FIX IT. Then tried to tell ne to give more money to replace circut board which was brand new and working. We were told we would get a refund and just be charged diagnostic fee. Ended up having to buy a new washer. Supervisor did not return any of our calls. I Have called every week for the last month and a half and am told its still processing, will be escalted. 3 more days. 4 more days. making exuses. TOLD I NEEDED TO REMOVE THE PART MYSELF SO THEY COULD SEND SOMEONE TO PICK IT UP. When ask to Speak to a Supervisor always told none is available. STILL FIGHTING WITH THEM TO RETURN MY MONEY. DONT WASTE YOUR MONEY. SCAMMERS.
ava P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1715137048180
I was given a quote from Sears to repair my dishwasher which was not draining however the problem was diagnosed wrong. Sears told me I needed a new pump. I declined the Sears repair because at that point it would have been more cost effective to purchase a new dishwasher. After Sears left, I contacted a different repair company before purchasing a new dishwasher and they said the Sears diagnosis was wrong. I did not need a new pump at all, there was just a blockage in the water line. While the cost to repair was 1/2 of Sears estimate, my concern is that I was given the wrong diagnosis.
Anne J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1714003615307
Since 11/23 to now 2/21/23 my refigerator does not work. No ice cubes and it still do not get cold. I have asked for a replacement mutiple times, but know parts ordered installed and it still does not work. Where is the replacement!!!😳
Latisha G,
Customer service response - Thank you, Latisha, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1709776212813
This is a dumb review cause the place doesn't exist.
Zach B,
They misrepresent that the appliance store is open on Arden Way which it is not.
Val O,
Customer service response - Thank you for taking the time to bring this to our attention, Val. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709776642117
Kelly S,
Customer service response - Hi, Kelly, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on 1706489871689
Sears inflated a $300 repair to $1000+ estimate. Needless to say - I’ll never call Sears again for any appliance repair
TT F,
Customer service response - Thank you, TT, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705913416734
Sandhu I,
Customer service response - Hi, Sandhu, we are sorry to see we didn't meet your expectations with Sears Appliance Repair. If you would like to provide us with more details, we would be happy to hear anything we can do to ensure you have a better experience next time. Please send us a direct message at Facebook.com/SearshomeServices/.
Sears Home Services on 1707175702982
He came and didn’t do a good job at explaining the issue and we need to have the tech come back
Paula S,
Customer service response - Thank you for taking the time to bring this to our attention, Paula. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1707379055082
Iqbal B,
Customer service response - Thank you, Iqbal, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
Sears Home Services on 1631830338522
