Appointment Lookup
802-552-4364
1601 Arden Way Reviews
Read reviews from customers who used our services at 1601 Arden Way
Total reviews
933
Average Rating
4.2/5
AcTechnician came out 3 times. First time looks at downdraft and says they don’t have access to parts for this downdraft. I told him that I’d ordered the part and it was due soon, they then scheduled a repair. Technician comes and starts taking out screws, ended up not being able to replace part, says he doesn’t have the tools to fix it and it’s unrepairable . I’d told them that the manufacturer had told me that if they called, that they’d walk them through the repair. They came out on a Saturday when the manufacturer is closed. Finally a third technician came out and started removing screws and asked if we had mice, I said yes and he points out a chewed wire, which may be the problem. He left saying that they don’t repair rodent damage. I’ll fix the wire and go from there. Not particularly happy that it took 3 different guys to come out before one of them noticed this.
bob S,
Customer service response - Thank you for your 5-star review, Bob! We're glad to hear the technician arrived on time, had the part, and completed the installation successfully.
Sears Home Services on 1742868458765
Kelsey R,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1742734326658
Bill M,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1742734326693
Julie P,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1742734326607
audrey R,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1742518791466
The young man was very, very nice. He tried to mess with it wouldn’t work. He couldn’t order the parts so we couldn’t repair it.
Marc E,
Customer service response - Thank you for your 5-star review, Marc! We're glad to hear the technician was nice, and we apologize for the inconvenience with the parts.
Sears Home Services on 1742432340428
Communicated really well, was on-time and professional.
Thomas F,
Customer service response - Thank you for your 5-star review, Thomas! We're glad to hear the technician communicated well, was on-time, and professional.
Sears Home Services on 1742345576062
Manzoor E. did a great job! I am back up and running Satisfied customer :)
Toni C,
Customer service response - Thank you for your 5-star review, Toni! We're glad to hear Manzoor E. did a great job and that you're a satisfied customer.
Sears Home Services on 1742180439447
Polite. On time
Claire S,
Customer service response - Thank you for your 5-star review, Claire! We're glad to hear the technician was polite and punctual.
Sears Home Services on 1742180754295
Updated me about timing very well. Professional and kind - also instructive and honest
Amy,
Customer service response - Thank you for your 5-star review, Amy! We're glad to hear the technician was professional, kind, and kept you well-informed.
Sears Home Services on 1742180919182
