1601 Arden Way Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ali F
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 18, 2024
Marilyn E
Professional and thorough.
Customer service response - Thank you for your positive feedback! We're glad to hear you found our service professional and thorough.
Sears Home Services on September 18, 2024
Michael C
Mohammed did a great job servicing our Dryer and checking that it was working properly. I did have one concern, however, not with Mohammed. I requested that the electrical cord on the Dryer be replaced and Mohammed said he would come back on Monday so a second service request was put on the calendar. However, the person who called me back on Monday and said he was assigned to the request asked me what was needed and I told him all I wanted was to have the electrical cord replaced because I was having an Electrician replace the 50 year old wall outlet with a safer four prong receptacle instead of a three pronged outlet. The Service Rep said he was unable to alter the machine so he couldn't fulfill my request unless there were instructions on the back of the machine that a four pronged plug was permitted. Before I had time to go check the back of the Dryer, he said he would cancel the service call but that I could buy an adapter on the internet that I could attach to the existing cord. Well, that was the end of the call. I checked the back of the Dryer and there were stickers with clear instructions on how to attach either a three pronged plug or four pronged plug for the Dryer. I had my Electrician install the new outlet and a new four prong plug on the Dryer. So, overall the service I received was less than satisfactory. Mohammed gets a five star. The other Rep whose name I did not get gets a 1.
Customer service response - Thank you for sharing your detailed experience with us. We're pleased to hear that Mohammed provided excellent service, but we apologize for the inconvenience you faced with the follow-up service. Your feedback is valuable, and we'll use it to improve our processes.
Sears Home Services on September 17, 2024
Sheri F
Technician was very patient and thorough. Thank you!
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician provided patient and thorough service.
Sears Home Services on September 17, 2024
Larraine A
Conrad was friendly and knowledgeable
Customer service response - Thank you for your positive feedback! We're delighted to hear that Conrad provided a friendly and knowledgeable service.
Sears Home Services on September 16, 2024
Irene L
(Translated by Google) Very good (Original) Muy buena
Kristine J
Arrived earlier than expected Very thorough job Good customer service
Customer service response - Thank you for the 5-star review, Kristine! We're glad to hear you appreciated our thorough service and prompt arrival.
Sears Home Services on September 07, 2024
Albert L
Robert was kind and thoughtful.
Customer service response - Thank you for the 5-star review, Albert! We're pleased to hear that Robert provided you with kind and thoughtful service.
Sears Home Services on September 03, 2024
Steven M
Sears was quick at coming out, diagnosing the problem and solving the problem!
Customer service response - Thank you for the 5-star review, Steven! We're glad to hear that our team was prompt and efficient in diagnosing and solving the problem.
Sears Home Services on September 03, 2024
Zabrina L
Technicians Enrique and Steve were friendly, knowledgeable, and thorough. They did an excellent job! Happy I chose Sears appliance repair.
Customer service response - Thank you, Zabrina, for your kind words! We're thrilled to hear that Enrique and Steve provided you with such excellent service.
Sears Home Services on September 02, 2024
