1601 Arden Way Reviews

Third party repair is the best way to go. In other words not a Sears repair representative. Sears sends their own repair and they never have parts are usually disgruntled. On my latest repair request I was given the option of third party or a Sears representative. Third party would arrive sooner so I accepted that choice much to the objection of the Sears representative on the phone. Third party repair shows up and repairs the same day! Even noticed more repair was needed and returned with parts and again repaired! The five stars is for third party repair service not Sears. Russian gentlemen, professional, efficient and courteous. Even though his English was broken he fixed the problem. Couldn't be more impressed. His company was a property management type wish I could recall the name. I suggest buy the extended warranty especially for washers but request third party repair service. Sears used to be reputable but hasn't been in years.

I received excellent service from the repair that came out to fix my washing machine. He called to let me know that he could come out earlier. He was very knowledgeable and had the machine fixed within the hour. The price I paid was about 10.00 more that quoted but he had to do extra work. He was very friendly and professional. He left the area clean as when he arrived. I would recommend using Sears for appliance repair.

Most recent repair was very good, unlike the attempt to repair my refrigerator 1 week ago which was terrible. This technician was more responsive and did a good job.

Making and getting an appointment was the biggest nightmare of my life, BUT, the Technician was on time, pleasant, polite, got the job done and was on his way. So, the service was great; the appointment-making process was not.

He had obviously changed out a lot of these burner units on my recalled water heater, and quickly and efficiently removed and replaced it.

repairman was here on time. washer repaired and working. He also came back to replace a switch on the dryer.