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1601 Arden Way Reviews
Read reviews from customers who used our services at 1601 Arden Way
Total reviews
955
Average Rating
4.3/5
Very nice and polite! Explained and fixed the problem in a timely manner!
Amanda S,
Customer service response - Thank you for taking the time to leave us a positive review! We are delighted to hear that you found our technicians to be nice, polite, and efficient in resolving the issue with your appliance.
Sears Home Services on 1705465775801
Frederick was very professional, quick and cleaned up when the job was done.
Rose W,
Customer service response - Thank you for your positive review! We greatly appreciate your feedback and are glad to hear that Frederick provided professional service, was efficient, and left everything clean after completing the job. Thank you for choosing Sears Appliance Repair.
Sears Home Services on 1707201233887
Excellent! The comunication was first rate, the technition was exactly on time and the HVAC unit (which was on the roof) was quickly repaired It couldn't have been better.
Thomas K,
Customer service response - We appreciate your positive feedback and are glad to hear that you had a great experience with Sears Appliance Repair. Thank you for taking the time to leave us a review. We value your business.
Sears Home Services on 1707190246463
Kara S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707175597459
Technician was rated a 4 out of 5 because he arrived late. We were scheduled from 8am until 12 pm but he showed up at 1h13 pm.
curtis R,
Customer service response - Thank you for your feedback, Curtis. We apologize for the delay in the technician's arrival and appreciate your input.
Sears Home Services on 1784698920419
The email/phone contacts were woefully inaccurate compared other the communication with the tech.
Rich P,
Customer service response - Thank you for your feedback, Rich. We apologize for the inaccuracies in email and phone communications, and we appreciate your input.
Sears Home Services on 1783747318280
Xer was professional and replaced the part of my LG oven with the OEM part that a previous technician indicated was needed to fix the oven.
Joseph R,
Customer service response - Thank you for your review, Joseph! We're glad to hear Xer was professional and successfully replaced the part for your LG oven.
Sears Home Services on 1769133749706
William G,
Customer service response - Hi William, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1762390946444
Jasmine O,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1759193101226
He was courteous and informative, but it ended up costing twice as much as first estimated because the first repair did not fix it (washing machine). He did end up repairing it.
Teacher L,
Customer service response - Thank you for your review, Lisa. We're glad to hear the technician was courteous and informative, but sorry for the unexpected cost increase.
Sears Home Services on 1757642231293
