Appointment Lookup
802-552-4364
1601 Arden Way Reviews
Read reviews from customers who used our services at 1601 Arden Way
Total reviews
955
Average Rating
4.3/5
Competent repair rep. Quick work to fix. Service could benefit by auto updating arrival times based on rep current time / location and distance/time to next job.
Patrick B,
Customer service response - Thank you for your review, Patrick. We're glad to hear the repair was quick and appreciate your feedback on improving our service updates.
Sears Home Services on 1757643206905
Both repairment were great. On time, professional, and informative The only thing that I did not like was scheduling an appointment with out the part being available. I waited 3 days each of them 4 hours and had to reschedule. It makes more sense to already have the part then schedule the installation. It's now fixed so thanks.
David B,
Customer service response - Thank you for your review, David! We're glad to hear the repairmen were great, but sorry for the scheduling inconvenience. We appreciate your feedback and are happy your issue is now resolved.
Sears Home Services on 1753056424725
Adam is a very nice man and he thought he fixed it last time. He was here on 20 May, but it obviously was not fixed until he came back today and hopefully the part he replaced will be sufficient.
Kelly S,
Customer service response - Thank you for your review, Kelly! We're glad to hear Adam was nice and hope the replacement part resolves the issue.
Sears Home Services on 1749006476218
The service I rec'd would have been better if the technician had assured me that the AC didn't need anything else done to keep it operating-- like was there enough Freon in it or are there any other issue that might cause problems once he was gone. Would have like a more detailed report on its condition, since it is a very old unit.
Shirley J,
Customer service response - Thank you for your review, Shirley! We appreciate your feedback and will work on providing more detailed reports to ensure peace of mind with older units.
Sears Home Services on 1747092808552
Patrick F,
Customer service response - Thanks for the great rating, Patrick! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1739420661187
The one thing I might suggest is possibly wearing shoe covers inside of the house. Not a big deal though. Was courteous and friendly.
Ron,
Customer service response - Thank you for your 4-star review, Ron! We appreciate your suggestion and are glad to hear the technician was courteous and friendly.
Sears Home Services on 1738281815323
My Technician was fully knowledgeable of the situation regarding the Dryer. He repaired in a timely manner, was friendly and experienced.
Kent A,
Customer service response - Thank you for your 4-star review, Kent! We're glad to hear that your technician was knowledgeable, friendly, and efficient in repairing your dryer.
Sears Home Services on 1737934627050
The second technician, Kevin, did a good job repairing my washer. That it took SEVEN weeks to get it done did not appear to be his fault. The automated notification system was confusing and inaccurate. It was extremely frustrating to never be able to reach a live person to help solve the problem.
Joan S,
Customer service response - Thank you for your review, Joan. We're glad Kevin did a good job, and we apologize for the delays and communication issues you experienced.
Sears Home Services on 1737000156446
john W,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support
Sears Home Services on 1734659211602
Keith indicated that the part ordered was not the correct one. He used one from his truck, however I did not get a receipt as to the repair needed and keith took the newly ordered part with him , as far as I can see, leaving the old part in its box. The dryer works though I would think that the unused new part would not be randomly removed without explanation. Questions???
Susan D,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1734407001548
