1601 Arden Way Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.2/5 (790 reviews)

Maria A

August 08, 2016

it went well. The repair was satisfactory.

Source: Google

edna T

September 26, 2016

Good Service repair man was on time and polite. However after he left I found. dark oil spots on my new carper. I have been trying to remove them. You should supply shoe covers for your techs thanks etillman

Source: Google

Bry916

January 20, 2017
Source: Google

Carolyn B

January 20, 2017

Nice guy who replaced the compressor fan, although it didn't resolve the loud noise my fridge makes. That's the reason i called for service in the first place.

Source: Google

Tanya R

February 10, 2017
Source: Google

Steven B

June 06, 2017

Workman was perfect. On time, courteous, and he knew what he was doing. Unfortunately, he only improved the situation. The ice maker is still deficient by design, and because of that I'm not giving 5 stars.

Source: Google

Customer service response - Thank you for sharing your review online, we appreciate you taking the time to do so. We are happy to hear that you are pleased with your service. We thank you for your business!

Sears Home Services on December 14, 2017

Lam (

August 06, 2017
Source: Google

Customer service response - Hi there, Thank you so much for taking the time to share your rating with us. We are happy to see you had a positive experience. If there is anything we can do in the future to better your experience for next time, please do not hesitate to let us know. We strive for 5 stars and to provide you with the best service possible. Thank you for choosing Sears and have a wonderful rest of your day!

Sears Home Services on December 14, 2017

Hector C

September 10, 2017
Source: Google

Customer service response - Hi Hector! Thank you for taking the time to leave us your rating. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on December 14, 2017

Delia V

September 26, 2017
Source: Google

Customer service response - Thank you for taking the time to let us know about your recent service visit. We are thrilled that you had a wonderful experience and that your tech was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.

Sears Home Services on December 14, 2017

Nadine M

November 27, 2017

The repair person was prompt and professional. When he removed the face plate off of my glass top Kenmore electric stove, he discovered one of the wires had become unplugged, which is why the corresponding burner wasn't working. He plugged it in and all was well. The only disappointment I have about this call is that I was charged $51.00 on top of the service call charge for the technician to plug in the wire. I don't think I should had been charged for that. If he hadn't charged me, I would have tipped him $25.00. Anyway, next time, I'll check the wires myself before I call in a repair person.

Source: Google

Customer service response - Hello Nadine, Thank you for your insightful feedback. We are always looking to improve and will work on that for the future. We hope to work with you again to prove we are every bit of a five star service. Thank you for choosing Sears! ^CS

Sears Home Services on December 14, 2017

Average Rating: 4.2/5 (790 reviews)

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