1601 Arden Way Reviews

I would give 0 stars if I could, absolute worst experience with this company. My washer has been broken for a YEAR and has not been fixed. I've had so many problems with technicians not showing and getting messages that the tech came and finished the work. So many problems that the packages were delivered to my home when the tech would tell me the parts were delivered to his company. They don't listen to you, blame that the parts missing are your fault and the techs are unprofessional as they are always on personal phone calls when working. My washer is still broken but I'm done with their services as all they do is waste your time.

Worst service ever

I had a scheduled appointment for 8-12 waited all morning and technician didn’t come. I was contacted and told he would arrive around 1:15 and I needed to pay the $100 deductible. I advised him the fee was taken by Sears when they made the appointment. He advised his paperwork showed he had to collect the deductible or couldn’t perform the work. I told him no problem just come and I would contact Sears. He said he would come between 2:30 and 3:00. I contacted Sears and was advised that the technicians are not to collect any money from the warranty customers as they were having issues with records of service not being found so they collect the deductible when the service appointment is scheduled. When the technician called back to say he was on the way around 4:00. He advised he’d spoken with his manager and was told if I didn’t pay the deductible upon his arrival he wouldn’t be able to service my refrigerator. I assured him I just needed my refuser iced and I would gladly pay him the deductible and deal with Sears and my credit card company separately. As I did not feel I should be stuck in the middle and in need of service. He agreed to come and advised he was across town and would arrive at 4:50. In the meantime I made my sixth call to Sears and they stated they were escalating it up so the company could be contacted and advised the deductible had already been paid. I got a message from Sears advising the technician was on the way. I received a call from the technician at 5:15 advising very rudely that he was not coming. I then received two invoices stating the customer declined to pay the deductible. I’m very dissatisfied with the lack of service and despite my asking for his supervisor’s number and being told he was not allowed to divulge that information. Frustrated customer who was billed twice from Sears for the same service request and denied service despite being willing to pay him the deductible and get it straightened out. Sears however, acknowledged there billing error as the same request was entered twice, they issued a credit for the extra charge. I am not waiting for another appointment to get scheduled.

I will never use Sears Home Services again. My girlfriend scheduled the service call to fix our dryer that had just begun to squeal. When the tech arrived, I asked what it would cost to replace the dryer belt and idler pulley and was told that an estimate could not be provided until after the $119 diagnostic fee was charged. The tech (who was very professional throughout...this review is not a reflection of his services) confirmed what I already knew and quoted me $406.69 for the repair...$300.00 of which was the labor. I have replaced the belt, pulley and even heater element on my previous dryer and know that, for a professional, it takes about an hour from start to finish max. So, to charge $300.00 for labor for an hour's work is way out of line. So, I am out the $119 and the $28 for parts I just purchased and will be doing the work myself. But hey...if you want to pay almost as much for repairs as a new unit would cost...don't heed my review and use SHS. At least their tech was professional. UPDATE: I elected not to call Sears Home Services as I ordered the parts and performed the repairs myself. The only thing SHS could do to try to remedy this situation would be to refund my $119 which would have made me feel obligated to remove my negative review. However, I stand by my review and want it available for others to make an informed choice. In my opinion, their tech should have been able to provide an estimate on request, not after the diagnostic fee had been charged, and SHS's rates are unrealistic for the work to be performed. I am the least handy guy you will every meet and usually make things worse when I try to repair something so, when I say the repairs should only take an hour for a knowledgeable tech with the right tools, I am being sincere. It took me three hours...and that was because I spent too much time looking for tools (I live in a rental and most of my tools are in storage). LOL

My washer has been broken for 17 days now. They promptly came out to try and fix the issue but after the parts arrived and they installed them, the washer still does not work. They have only been back once to try and fix it and said nothing was wrong but my washer still does not complete a cycle. They also made me pay on both visits when the second time should have been waived since they did not fix it the first time. I do not recommend Sears at all. My washer is still broken.

No call no show for the scheduled appointment in the middle of heat wave.

Washing machine is not fixed and won’t complete the cycle.

Fridge is still not getting cold!

I ex0lained issue they sent the wrong parts took 3 days to get a live person to return the parts and get a refund.

Although the technician was only operating with the limited authority given to him. I don't attribute this rating to him. A&E is a bad business They bait and switch their customers, they are excessive in their charges and in my opinion dishonest. If I could give a negative star as a rating I would. If anyone decides to do a class action please let me know I want in..... Terrible business practices Update: 6-3-24 - As requested I provided my phone number and information to Sears Home Services and no one has called me. A feeble attempt to make it look like you care about this issue. SMH