1601 Arden Way Reviews

Technician came to my house walked in like he owned the place even then couldn't fix my oven came a second time just walked in without knocking again fixed my over but broke my oven light told me he had no oven bulbs so I had to buy it myself I tried turning on my oven that afternoon and it was broken called again but this time asked for a new technician well they sent the same one this time I locked the door I could here him trying to open it but was forced to knock 4 time was a charm finally I got my oven fixed only took 2 months for them to get it right 😡

My icemaker didn't work and the repair man told me I needed to unplug my fridgeraider for two days so I did that and all my food got ruined, I plug the refrigerator in after two days now it is doing the same thing, what kind of repair is that.

I am not able to post zero start. That is what I would want to post My dryer stopped working in late August. Contacted Sears to get it fixed and had scheduled appointment for 8/29/17 between 10AM and 2PM. After the technician examined my dryer he determines that he does not have all the parts to repair my dryer. Follow up appointment scheduled for 9/8/17 to install the part that is being ordered to complete my repair. Technician completes the repair on 9/8/17, states that the dryer is working fine. Next day my wife starts a load in the dryer and the dryer shuts off after a minute or so. After retrying to start the dryer it kicks out an error code E1. On 9/9/17 reached out to Sears to get a technician back to fix whatever did not get fixed. Was told that the earliest appointment was 10/2/17. When I told the Sears call center that was not acceptable they said they would put me on a priority list and call me back in an hour. I was never called back. I called Sears back and was told the dispatcher for the priority list was not on the weekends. Called the Sears call center back on 9/11/17 to see when my new appointment would be. I was then told that I would be contact in 24-48 hours to get a new priority appointment. On 9/14/17 called the Sears call center to find out when my new appointment would be. At this time I was told that only if somebody else cancelled would I be able to re-schedule my 10/2/17 appointment to a sooner date. The Call center stated that somebody would call me if an appointment opened up sooner – I am somewhat doubtful that someone from Sears will call me. At this point I inquired about a refund. I was told that the original diagnostic fee of $89 is non-fundable. That only $65 of the $175 labor cost was refundable. Any parts that were defected would need to be sent back to the warehouse to determine if they are defective before I could receive a refund on the parts. So basically I am stuck waiting for somebody to cancel their appointment or till 10/2/17 to get my dryer repaired. At this point I will never be buying anything else from Sears. Never did they offer to discount my service or somehow make things right due to the original repair not working. Calling the call center does nothing other than be told there is nothing they can do. Just a very disappointing experience.

Called to have my washer looked at. They gave me a window of 10 to 2. Then when I called to follow up the time said 1:30 to 3:30. Called again at 2:30 since I was told the tech would call when they were on their way. The time got mived to 2:30 to 4:30. Spoke to someone and they told me that he is in route and should be there by 3:30. 3:30 came around and still no call or show up. Called again and spoke to someone and he said that he is on his way and I was the last one on his list. It is almost 4 and no one has called and no show. This is horrible experience. I have wasted my whole day!

The experience was totally unacceptable. The technician first tried to deny that the warranty applied to the appliance, not true. The technician could not properly diagnose the problems. He left without arranging further service. Sears now says that the appliance is too old and that the warranty should not have been written. They did no offer to refund the price of the warranty. They deserve 0 stars, but that is not an option with this survey, so I got nothing and they got more than they deserve.

The technician showed up around 6 pm and didn't do anything! The call was supposed to be between 1-5pm. He never called to say he was going to be late. When I called the service number around 4:35pm, he called me back saying he was in south Sacramento and acted like he didn't really want to come to my house. When he arrived, he looked at the freezer briefly, said it would cost too much to repair and he wasn't going to do anything. He said was going to give it to his supervisor and let him handle it. He appeared not to be in a good mood and I was very disappointed in his actions. If is going on 8 weeks and my freezer is still not working properly. There have been 7 service calls, 2 parts replaced and the tech is coming out to replace one of the parts that we already replaced again. As of 3/16/18 there have been 2 more service calls and the freezer is still not working...

WORST EXPERIENCE AND CUSTOMER SERVICE EVER!!!! TOO BAD THERE ISN'T A NO STAR (OR NEGATIVE STAR) OPTION!!! I had scheduled an appointment to have my Kenmore Elite fridge serviced, they showed up 2 hours late, then said the compressor was bad and would be $900. I paid the $89 diagnostic fee and say, no thank you. He was not well trained and was here forever! Upon looking at my credit card statement online, they charged me twice! When I called Sears, they said no we didn't and you will need to dispute it with your credit card company, which I did. I then decided to look up the warranty and found out it has a 10 year warranty. Why didn't he tell me that? Anyway, so called customer service and they had my fridge as 18 years old, when it is only 6 years old. After fixing the date, they had to send someone else out to check to see if it was the compressor. He deemed it bad and was very knowledgeable and friendly. He ordered the parts, which were covered, and gave me a printed quote for the labor. In my opinion, the labor should be included, but whatever. He set an appointment for a week out. The parts arrived the day before my appointment and on the day of the appointment the technician who showed up was not very skilled. He looked at the parts and said they sent an extra one, which I would be charged for. Bewildered, I showed him the printed quote and proved it was covered. Why didn't he know this? He then said I would be charged another $89 diagnostic fee and I told him customer service said that would be waived, since I already paid it. He said he had no way of removing it. I told him to get someone on the phone to clear this up. He hesitated. I said, I will call customer service myself and said, this is bulls@#t! He got on his phone, went outside (said nothing to me) and drove away! Yes, he just drove away!!!!! I called customer service and they said they couldn't reschedule and I had to call back tomorrow. When I called back, they said they would have to email a manager and they would get back to me. Now I have been without a fridge for almost 2 weeks (I have small children at home, so had to buy one on craigslist to get by) and I am still waiting for a phone call. I called to check up on it and they said the request has already been made and management will call me to reschedule. This has been the worst experience! I DO NOT RECOMMEND SEARS HOME SERVICE!!!! Save your self the hassle and go somewhere else! **UPDATE - Now I have had no fridge for 43 days!!!! They have come back out 5 more times and every time they say something different. The technicians are unskilled and very unprofessional! The last technician said that if they found an internal leak, that they could not fix, we would get a replacement. Well, guess what? he found an internal leak and then they said it wasn't under warranty - no replacement and they still charged me for labor! They told me if I didn't like it, I should call Sears customer service. Well, guess what? Sears doesn't have a customer relations department anymore. I called the corporate office and left messages for the member services department and they still haven't called me back. There is no receptionist or anyone to actually talk to. Too bad I don't live in Chicago, I'd be knocking on their corporate doors first thing Monday morning! I NOW UNDERSTAND WHY THEY ARE GOING OUT OF BUSINESS!!! WORST CUSTOMER SERVICE EVER!!!!!