1601 Arden Way Reviews

SEARS HOME SERVICE has already been out FOUR TIMES to look at my Kenmore dishwasher, but it is STILL LEAKING. The fourth service tech ordered MORE PARTS. We'll see how that goes when the next service tech installs them. One tech said he was ordering a door seal for the bottom of the door, but what arrived apparently wasn't a seal. The next tech installed whatever it was anyway. (Is it a surprise that it did nothing to stop the leak!) It's so frustrating to have a leaking dishwasher that they have not been able to fix!

I have been waiting for a part since July- I call customer service and the person who handled my call was incredibly rude and hung up on me. She said she wouldn't waste her time like I did trying to get the issue resolved. So disappointed - I was told to just believe the third party appliance guy they sent who keeps telling me the part is in the mail. I just have to believe them, nothing else to be done. So 3 months later my freezer part is not in, waiting for the part and dealing with rude customer service.

The reason I gave Sears repair one star is becuase I couldnt give them “no star”! Still waiting on a part that I paid for 3 months ago!

I would give zero stars if i could. I had a Sears technician out to troubleshoot my Freezer yesterday. He quoted me $1400 to repair my freezer due to a gas leak. I got a second opinion over the phone and the other company asked me to look under my freezer on the coils to see if the coils were dirty. They were covered in lint and dust, so i vacuumed it out and now my freezer works great. I am beyond disgusted at the lack of simple troubleshooting skills of the Sears repair man. The Tech even looked under my freezer and didn't even say anything about the coils being dirty. HORRIBLE repair man.

Bad Awful Service

Called up last week, to get my dryer looks at, as its making a rubbing sound. Purchased it through Sears. They set me up for an appt several days out (Diagnostic, fee $99 which would apply to repair parts if I used them to repair it). Gave me the traditional 4 hour window for arrival. Said they would call before they came. it passes.. no one shows, no call. Call up Sears - they have NOTHING in their system, even though they confirm that all the info I was given was accurate.. the guy still insists there was never an appointment. I was quite polite through the whole call.. but told the rep that I was not happy that this got dropped. He said he understood and would see what he could do. He started typing on somethng... and about a minute later.. the phone started ringing on their end again. New rep answers.. and insisted that I couldn't have just been talking with someone. I said.. no I just went through all of this with another rep.. and clearly he just transferred me. She insisted that couldn't be the case. I said - ok - nevermind..I am not going through it all again.. I will not be using their service. AVOID.

Price too high. Did not schedule service.

NEVER EVER EVER EVER WILL USE SEARS AGAIN! ONE WHOLE MONTH TO FIX A REFRIGERATOR? NEVER EVER EVER AGAIN WILL USE THEIR SERVICES!

One technician came, thinks he found the problem with the dishwasher. Ordered a very expensive part, which took 1-1/2 weeks to arrive. A different technician came to install the part 1-1/2 weeks later, but turns out that was not problem. There was a completely different problem that the first technician did not find, but charged me for anyway. $289 and the problem has not been repaired and now they estimate another $500 to fix the actual real problem that was not found by the first technician. The second technician, that installed the unnecessary part, knew that the problem was not addressed, but charged me anyway. I can do the math -- 2 thieves, unscrupulous business practice