2300 Hilltop Mall Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dave D
Patrick was very thorough professional, and took care of the problem.
Inez T
1st of 3 GE dryer annual preventative maintenance services - went great!
Customer service response - Thank you for your feedback, Inez! We're happy to hear your first GE dryer maintenance service went great.
Sears Home Services on June 10, 2025
Adrienne G
Efficient and clean
Customer service response - Thank you for your feedback, Adrienne! We're happy to hear you had an efficient and clean experience.
Sears Home Services on June 10, 2025
Liz H
Patricio was great! He explained everything well and did a very thorough job!
Customer service response - Thank you for your feedback, Liz! We're happy to hear Patricio's thoroughness and clear explanations made for a great experience.
Sears Home Services on June 08, 2025
Rachel R
Patricio did a wonderful job of diagnosing, ordering parts, and coming back to install them. in my Kenmore Refrigerator/Freezer. All very efficient and timely. Unfortunately, the "computer system" kept changing my return appointment because "the parts would not arrive in time", even though they showed up THE DAY AFTER he ordered them! I tried rescheduling via the AI botbitch, but after a few tries,"her" system stopped responding. I had to start over and make my own appointment online. FORGET ABOUT TALKING TO A PERSON!!! Hopefully, once you are "trained" to respond appropriately to said AI botbitch, you'll get a technician as wonderful as Patricio to take care of your appliance problem. Regarding the price I paid? If I doubled the price for parts and labor, I could have bought a new one!
Customer service response - Thank you for your feedback, Rachel! We're happy to hear Patricio's efficiency and skill made for a positive experience, but we're sorry for the scheduling issues you encountered. Your insights are valuable, and we'll work on improving our system.
Sears Home Services on June 08, 2025
Soky G
He knows how to do his job. Very pleasant and hardworking. I highly recommend him.
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on June 01, 2025
Liz J
The technician was professional, timely and ensured all my Appliances were updated to Sears website. All questions asked were answered, demonstrating outstanding knowledge of appliances.
Customer service response - Thank you for your feedback, Liz! We're happy to hear the technician's professionalism and knowledge made for a positive experience with your appliances.
Sears Home Services on June 01, 2025
Lucinda O
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on May 29, 2025
Elinor L
Josh was super helpful and full of information.
Customer service response - Thank you for your feedback, Elinor! We're happy to hear Josh's helpfulness and informative approach made for a positive experience.
Sears Home Services on May 28, 2025
denise M
They gave her the wrong work order
Customer service response - Thank you for your feedback, Denise! We're happy to hear you had a positive experience despite the initial mix-up.
Sears Home Services on May 27, 2025
