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2300 Hilltop Mall Rd Reviews
Read reviews from customers who used our services at 2300 Hilltop Mall Rd
Total reviews
455
Average Rating
4.6/5
Abid N,
The technician fixed the problem and explained what was wrong . In the meantime, he left a mess on kitchen counter and didn't clean it up
Takahiro U,
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the mess left on your kitchen counter and will make sure to address this issue with our technician. We appreciate your feedback and are glad to hear that the problem with your appliance was fixed.
Sears Home Services on 1707193334055
He was on time. Explained what was wrong and what he was going to do. What I shouldn’t do anymore to prevent damage. Also let we know he might have to return. I appreciate how thorough he was
Connie S,
Customer service response - Thank you for your feedback, Connie. We're glad to hear the technician was thorough and informative.
Sears Home Services on 1768441842870
Want to give him a five star for fixing the oven but I can’t. Waited 4 hours on 7/8/2025 (from 1-5pm) then the technician called and let me know around 5:15pm that he won’t make it and have to reschedule the next day. Then the next day almost the same 3 1/2 hours wait before finally showing up at 4:30pm. First time I’m not happy with the service with AHS. 7 1/2 hours wait to fix an oven was not good customer service.
julius P,
Customer service response - We apologize for the long wait times, Julius. We're glad the oven was fixed, and we appreciate your feedback to help us improve our scheduling and service.
Sears Home Services on 1752808037704
Our technician Ambrocio was excellent! However, I don't like the fully automated AI phone service. Sears doesn't offer human support at all.
Allison E,
Customer service response - We're happy to hear Ambrocio provided excellent service, Allison. We apologize for the inconvenience with the automated phone service and appreciate your feedback.
Sears Home Services on 1747184214041
Our Technician was EXCELLENT! He diagnosed the problem on his first visit, ordered the new part, and 3 full weeks later installed the new part. The washing machine works perfectly now. The BIGGEST issue we have is that it took 5 (FIVE) WEEKS between first scheduling the repair service to getting it fixed! (2/24 scheduled the service and 3/28 it was repaired!) During that time we had 7 appointments that were either cancelled OR no one showed up with no communication!
Rodney S,
Customer service response - We're glad to hear your technician was excellent, Rodney. We apologize for the delays and lack of communication, and appreciate your feedback as we work to improve our scheduling process.
Sears Home Services on 1743383677623
Fred M,
Customer service response - Hello Fred, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1721964016949
My stovetop needs a replacement switch for one burner. After ordering the part, your service person cancelled the repair because he did not feel that he could remove the glass top without breaking it. The glass top was installed by Sears some years ago. I cannot believe that Sears appliance repair organization is incapable of removing the top without breaking it. Up-date: I subsequently hired an appliance repair firm that removed the glass top and replaced the defective switch.
hal D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765163550220
First appointment was a no-show. Second appointment technician was courteous and professional but 1 of the 2 washers serviced was not working when next used. Still trying to connect with him to get the work done properly.
Gordon F,
Customer service response - We apologize for the trouble you've faced, Gordon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742868826314
April H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723603485292
