2300 Hilltop Mall Rd Reviews

Technicians have always been great. But their phone center has a lack of proper communication and follow-up. Had to contact 7 on your side to finally get proper customer service. Appointments canceled without notice. Website not properly updating arrival of parts. No call back from supervisor when promised. No emails when promised. Dryer out of commission for 6 months because of their lack of proper customer service.

The technician was very nice but he didn’t follow up with me with the part that he said he would order. I was waiting for more than 4 weeks for the update. Ended up I need to call my insurance for update. Found out nothing was submitted to my insurance. So the time I was waiting was wasted and I need to start all over the claim again.

the parts came too late, we no longer need the service, the service was never performed

DO NOT USE!! SAVE YOURSELF!! Horrible experience. Technician never finished the repair. Vikram Dutta is his name. He ordered a 20 dollar part and charged me over 210 dollars. My dryer still doesn't work despite him say it was fixed. He told me if I have issues, text him and he'll come back to look at it. He continued to lie about when he would come then stopped answering. The customer service is a joke. It is fully AI and leaves no way to file a complaint or seek resolutions.

Did NOT fix the problem. I called to tell him and he never called back.

This is the worst home warranty Service ever. I scheduled my original appointment on January 4th They came out, did the assessment ordered parts for my washing machine, when they came to do the repair it still didn’t work. They ordered more parts, came back the following week to install the parts, it still didn’t work. I have had 13 scheduled appointments in the last six weeks. Seven times someone came to my house and six times they were a no-show. I can never get in touch with anyone and on the off chance that you can get someone other than the AI agent they never have any answers for you. Sears makes sure they take your monthly fee out for warranty services. Also made sure they took the $129 Deductible. I really just wish they would make sure they fixed my washing machine. I definitely feel scammed. This is also not the first bad experience I have had with Sears home repair services

The repairman ripped apart our washer and stole the part that was ordered. We paid $500 and our washer is still in pieces in our garage a month later. There is no way to get ahold of a live customer service agent and the repairman keeps not showing up when we schedule for them to come back and finish the work. Total rip off! Stole $500 and our repair part, THEIF AND SCAMMER! BEWARE!

He broke the dial on my washer machine and then when I wouldn’t sign off as pre-existing damage he refused the repair the washer and left. I asked for his managers name and he said it’s AI. Worst service experience!

Stop! Don't hire these people!!! The service from Patricio was terrible. We called him out because of a leak in our water dispensing system and that the drain was clogged and it needed to be defrosted. He refused to even look at the water leak, gave us a quote for $1,000 to replace two door gaskets and a defrost the refrigerator. He charged us $129 to give us a bid that didn't solve the problem and refused to even look at the water leak. We called another company who came out same day and charged us $450 to do the repairs and he ordered us new gaskets included. Requesting help from Sears customer service number is a circular AI conundrum. Their AI chatbot tells you to call the toll free number for refund assistance. Their AI phone operator tells you to go to the website and request refunds and that they can't help you at the phone number. The website has no options for customer service except their AI chatbot who again tells you to call the toll free number. Clearly, Sears is a rip off.

They never show up. Its been a month.