2300 Hilltop Mall Rd Reviews

I had scheduled for a repair and was given April 2. Nobody showed up from Sears nor did anyone call to say why no technician showed up. Then again on April 9, the same thing happened and no technician showed up for the appointment. Today April 17 Bobby showed up. I am very frustrated with Sears Protention Agreement services.

This “service person” ordered the wrong part for the 2nd time in a row and my washing machine is still not repaired! So frustrated with Sears service and want my money back!

Wish l could give a negative rate. The technicians are rude and very impatient. They didnt show up without any explanation a couple times. They couldn’t fix my washer but they don’t want to admit it. It took about 4 months and my washer is still not working.

I have an LG washer that is under warranty. Sears has been hired to service it by the manufacturer. Sears has been a no show two times with no way to contact them as to where they are. All communication is through texts. This last time I was promised they would show up first thing after they canceled an appointment due to their lack of knowing the part they ordered had arrived. I let them know it had arrived upon which they appeared to be apologetic and said I would be their first appointment the next day. Well they sent me a confirmation and then no one showed up. With no explanation I then received another confirmation that they will show up tomorrow (April 10, 2025). They are horrible. No customer service, no phone contact. If I could give a minus number I would. Sears was a great service at one time. Now abysmal.

They cancelled my appointments 3 times before the sent someone to install the parts. The repair took almost one month to complete. I tried getting a hold of a live person many times and was promised a callback many times but never received one so I’m never ever using Sears again to repair anything. I had used them for over 20 years but NEVER AGAIN!

The first time the technician came out, they misdiagnosed the problem. So my dryer got a new belt and rollers and I paid around $500 but it didn't fix the problem. Next time around they diagnosed it correctly but because of the age of the dryer, one can't get a needed replacement part, so I need a new dryer.

Technician Maria would lie about coming to my home and saying I was not home on multiple occasions resulting in getting rescheduled since late November. Yesterday she did not show up for scheduled appointment and I received a text to rate technician, falsely claiming she completed service…extremely disappointed on behavior from this technician truly unacceptable.

The tech was great getting the parts and a tech to our home was a nightmare. We were rescheduled on multiple occasions due to the parts not arriving on time. Then when all the parts finally arrived I called and received an appointment, I drove all the way from the central valley just to receive a message the day of the appointment that the tech had been rescheduled due to parts not arriving. When I called I was told that I didn't call even though I had the appointment in my phone calendar from the message sent by them. I was the told it would be two more weeks before they could get someone out to perform the repairs. At this point our fridge has been out for almost a month. I don't think you all truly care about your customers. I explained that I took off work and drove up from the central valley and all I got was "I understand, can you be at your home 1 week from now, will that work for you"? I normally do not complain but clearly there is something a miss here. If I treated my customers like this they would not use my services for long. Sorry, I digress. I hope you all figure out the breakdown in your processes.

The service technician did not put my washer panels back onto my washing machine can he please come back and put it together

I waited two weeks for an appointment to install a new part for my microwave only to learn on the day of the appointment that the part was supposed to be sent to me, rather than to the repair person. The repair person called and then told me I have to wait for 10 more days to find out if the part is even covered by the home warranty company. Couldn't that have been disclosed up front?