Appointment Lookup
802-552-4364
2300 Hilltop Mall Rd Reviews
Read reviews from customers who used our services at 2300 Hilltop Mall Rd
Total reviews
456
Average Rating
4.6/5
Tech was on time and explained my problem to me.
Paula F,
Customer service response - Thank you for your feedback, Paula! We're happy to hear the tech was punctual and provided a clear explanation of your problem.
Sears Home Services on 1749434560140
Repairman was nice and knowledgeable. Arrived outside the scheduled time window.
Nate,
Customer service response - Thank you for your feedback, Nate. We apologize for the timing issue and are happy to hear the repairman was nice and knowledgeable.
Sears Home Services on 1746768019885
Jeff was personable. He replaced two parts in my dishwasher. Unfortunately after he left I discovered that the dishwasher wouldn't turn on so now I'm scheduled for my third appointment.
rose A,
Customer service response - Thank you for your feedback, Rose. We apologize for the inconvenience and will work on resolving the issue with your dishwasher promptly.
Sears Home Services on 1743130519488
You said on-line and phone , he would arrive betwwen 10:30-10;45.am He didn't come until after 1:30pm. WE were onm edge waiting. What cAN you do better: give better accuracy ion uyou arrival times. This has happened more than once.
Harris P,
Customer service response - Thank you for your feedback, Harris. We apologize for the inconvenience and will work on improving our arrival time accuracy.
Sears Home Services on 1742868579719
Anita S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1738884368672
Belen R,
Customer service response - Thank you for the 4-star rating, Belen! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1724208055974
The tech was very good but Sears does not have the parts for an Electrolux Icon Range!
Wayne K,
Customer service response - We're pleased to hear you were happy with our technician's service, but apologize for the inconvenience regarding the Electrolux Icon Range parts. Thank you for sharing your experience.
Sears Home Services on 1723518180409
The technician was wonderful - efficient, competent, knowledgeable, and solved the problem. He deserves 5 stars. But the company let him and me as a customer down with misleading automated texts. The idea looks good repeatedly providing text reminders, in my case, that the technician would be there today 8-12. We planned our day around it. But in today’s reminder the link showed the technician’s ACTUAL schedule which was arriving 1-1:30. 8-12 was apparently just my preferred I initially selected — which was never relayed to the technician. I could have been upset at the technician but it’s really a gap between whoever programs the automated texts and real life. Not hard to fix if you care about better customer service.
Kathryn H,
Customer service response - We apologize for the confusion caused by the automated texts and the inconvenience it caused you. Thank you for bringing this to our attention; we're committed to improving our communication to better serve our customers.
Sears Home Services on 1719382816122
Good!
Zora C,
Customer service response - Thank you for your review! We're glad to hear that you found our service good.
Sears Home Services on 1717757367651
Harrriette D,
Customer service response - Thank you for awarding us a solid 4-star rating, Harrriette! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1716340726371
