Appointment Lookup
802-552-4364
2300 Hilltop Mall Rd Reviews
Read reviews from customers who used our services at 2300 Hilltop Mall Rd
Total reviews
456
Average Rating
4.6/5
Anita S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1738884368672
Belen R,
Customer service response - Thank you for the 4-star rating, Belen! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1724208055974
The tech was very good but Sears does not have the parts for an Electrolux Icon Range!
Wayne K,
Customer service response - We're pleased to hear you were happy with our technician's service, but apologize for the inconvenience regarding the Electrolux Icon Range parts. Thank you for sharing your experience.
Sears Home Services on 1723518180409
The technician was wonderful - efficient, competent, knowledgeable, and solved the problem. He deserves 5 stars. But the company let him and me as a customer down with misleading automated texts. The idea looks good repeatedly providing text reminders, in my case, that the technician would be there today 8-12. We planned our day around it. But in today’s reminder the link showed the technician’s ACTUAL schedule which was arriving 1-1:30. 8-12 was apparently just my preferred I initially selected — which was never relayed to the technician. I could have been upset at the technician but it’s really a gap between whoever programs the automated texts and real life. Not hard to fix if you care about better customer service.
Kathryn H,
Customer service response - We apologize for the confusion caused by the automated texts and the inconvenience it caused you. Thank you for bringing this to our attention; we're committed to improving our communication to better serve our customers.
Sears Home Services on 1719382816122
Good!
Zora C,
Customer service response - Thank you for your review! We're glad to hear that you found our service good.
Sears Home Services on 1717757367651
Harrriette D,
Customer service response - Thank you for awarding us a solid 4-star rating, Harrriette! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1716340726371
Good service but I should have been asked if I wanted a $50 cleaning fee. That should be refunded.
Kris P,
Customer service response - We're glad you found our service good, and we apologize for not discussing the $50 cleaning fee upfront. Thank you for bringing this to our attention, and we'll address it immediately.
Sears Home Services on 1716255354907
lee M,
This evaluation is for Maria
Daniel Q,
Abid N,
