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2300 Hilltop Mall Rd Reviews
Read reviews from customers who used our services at 2300 Hilltop Mall Rd
Total reviews
457
Average Rating
4.6/5
Fred M,
Customer service response - Hello Fred, we acknowledge and appreciate your 3-star rating. Your feedback is important to us, and we're open to hearing more about your experience with Sears Appliance Repair. If there's anything specific you'd like to discuss or suggest for improvement, please don't hesitate to reach out. Thank you for choosing us.
Sears Home Services on 1721964016949
My stovetop needs a replacement switch for one burner. After ordering the part, your service person cancelled the repair because he did not feel that he could remove the glass top without breaking it. The glass top was installed by Sears some years ago. I cannot believe that Sears appliance repair organization is incapable of removing the top without breaking it. Up-date: I subsequently hired an appliance repair firm that removed the glass top and replaced the defective switch.
hal D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765163550220
First appointment was a no-show. Second appointment technician was courteous and professional but 1 of the 2 washers serviced was not working when next used. Still trying to connect with him to get the work done properly.
Gordon F,
Customer service response - We apologize for the trouble you've faced, Gordon. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1742868826314
April H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1723603485292
Technicians have always been great. But their phone center has a lack of proper communication and follow-up. Had to contact 7 on your side to finally get proper customer service. Appointments canceled without notice. Website not properly updating arrival of parts. No call back from supervisor when promised. No emails when promised. Dryer out of commission for 6 months because of their lack of proper customer service.
Debbie,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1720017663046
The technician was very nice but he didn’t follow up with me with the part that he said he would order. I was waiting for more than 4 weeks for the update. Ended up I need to call my insurance for update. Found out nothing was submitted to my insurance. So the time I was waiting was wasted and I need to start all over the claim again.
Sendy G,
Customer service response - Thank you for taking the time to bring this to our attention, Sendy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716883966011
the parts came too late, we no longer need the service, the service was never performed
T M,
Customer service response - Thank you for taking the time to bring this to our attention, T. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705913029178
DO NOT USE!! SAVE YOURSELF!! Horrible experience. Technician never finished the repair. Vikram Dutta is his name. He ordered a 20 dollar part and charged me over 210 dollars. My dryer still doesn't work despite him say it was fixed. He told me if I have issues, text him and he'll come back to look at it. He continued to lie about when he would come then stopped answering. The customer service is a joke. It is fully AI and leaves no way to file a complaint or seek resolutions.
Peter H,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774831775741
Did NOT fix the problem. I called to tell him and he never called back.
Lorenzo X,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1771288630314
This is the worst home warranty Service ever. I scheduled my original appointment on January 4th They came out, did the assessment ordered parts for my washing machine, when they came to do the repair it still didn’t work. They ordered more parts, came back the following week to install the parts, it still didn’t work. I have had 13 scheduled appointments in the last six weeks. Seven times someone came to my house and six times they were a no-show. I can never get in touch with anyone and on the off chance that you can get someone other than the AI agent they never have any answers for you. Sears makes sure they take your monthly fee out for warranty services. Also made sure they took the $129 Deductible. I really just wish they would make sure they fixed my washing machine. I definitely feel scammed. This is also not the first bad experience I have had with Sears home repair services
nikia F,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1770943605177
