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2300 Hilltop Mall Rd Reviews
Read reviews from customers who used our services at 2300 Hilltop Mall Rd
Total reviews
456
Average Rating
4.6/5
Stop! Don't hire these people!!! The service from Patricio was terrible. We called him out because of a leak in our water dispensing system and that the drain was clogged and it needed to be defrosted. He refused to even look at the water leak, gave us a quote for $1,000 to replace two door gaskets and a defrost the refrigerator. He charged us $129 to give us a bid that didn't solve the problem and refused to even look at the water leak. We called another company who came out same day and charged us $450 to do the repairs and he ordered us new gaskets included. Requesting help from Sears customer service number is a circular AI conundrum. Their AI chatbot tells you to call the toll free number for refund assistance. Their AI phone operator tells you to go to the website and request refunds and that they can't help you at the phone number. The website has no options for customer service except their AI chatbot who again tells you to call the toll free number. Clearly, Sears is a rip off.
Randall R,
Customer service response - We apologize for the trouble you've faced, Randall. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757984099873
They never show up. Its been a month.
Michael P,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1756082207596
My freezer is still not operating.
Ernestine N,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1755825133612
Gary R,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1754524477787
Not good. Tech broke the water line to the fridge and made a big mess. Barely cleaned it up and told me to call a plumber. Because he can’t fix it. So frustrating
David K,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752110039508
Water heater No show now after 1:00 tech. Not showing up at my house.. very poor service in last 3 months 10X no show..
Bob K,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1752112495645
He did NOT complete the repair, took my part, said he would return it and I would get credit. None of that happened. He completely falsified the report and said he completed the repair. Disputing the charges. He ripped me off.
Lynetta M,
Customer service response - We apologize for the trouble you've faced, Lynetta. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1749436176638
Terrible service. The technician asked for my private wi-fi secured password within 1 minute of introducing himself. I declined due to security purposes and he immediately walked out of my house with no explanation. He didn’t offer any alternatives or even attempt to be helpful.
Douglas S,
Customer service response - We're really sorry to hear about your experience, Douglas. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749007452444
I had scheduled for a repair and was given April 2. Nobody showed up from Sears nor did anyone call to say why no technician showed up. Then again on April 9, the same thing happened and no technician showed up for the appointment. Today April 17 Bobby showed up. I am very frustrated with Sears Protention Agreement services.
Neel A,
Customer service response - We apologize for the trouble you've faced, Neel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744941492860
This “service person” ordered the wrong part for the 2nd time in a row and my washing machine is still not repaired! So frustrated with Sears service and want my money back!
Greg G,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1744856620025
