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802-552-4364
2300 Hilltop Mall Rd Reviews
Read reviews from customers who used our services at 2300 Hilltop Mall Rd
Total reviews
457
Average Rating
4.6/5
Maria, was an amazing tech and she went above and beyond to help me! The problem was the sears home warranty company . They sent us to three different departments and none of the, provided any help! Maria spent an hour with Sears trying to get the model number of my stove, it had worn off during the 10 years of ownership. The on line / sear home warranty experience a very frustrating including get hung up on several times. Maria finally got me a discount code so that I did not get stuck paying for an unproductive diagnostic visit. Sear’s you have to do better supporting customers after selling a warranty
Alan J,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1732080726097
The service guy, told me nothing truthfully, I needed this and that, the only thing made sense was I need a mother board because he couldn’t remove the screws, the visit was $129.50 to come out after refusing the repairs. I was told to repair my washer the price was $1500, I decided to go a different route. I called the whirlpool services, they came out remove the screws and service my machine for $150. My washer is working great. Sear is a big money scam, using the Sears name to get your business. The scam is to lock you in for one year, on your first visit you’ll buy out of pocket. After they charge your first service visit fee and the one year commitment, you tell me who’s winning. This is a home invasion robbery with no gun.Sear is making that bankruptcy money back.
Byron F,
My dishwasher was not fixed. It is still not draining. Please send technician ASAP
Alexander P,
Customer service response - We apologize for the trouble you've faced, Alexander. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728353738282
Linda K,
Customer service response - Hi Linda, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1720584943766
My appliance was not fixed and there was no follow through to get it fixed or replaced. I waited weeks and then had to contact Sears myself, which is always a challenge to get through to someone.
Marissa F,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718935169333
Melina M,
Customer service response - Hi Melina, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1717411598774
THIS GUY IS SO RUDE - HE COMES TO YOUR HOUSE AND SPENDS MOST OF HIS TIME WRITING UP REPORTS AND ASKING FOR SIGNATURES AND THEN WHEN LOOKS AT YOUR APPLIANCE HE SENDS INCOMPLETE REPORTS THAT THE WARRANTY COMPANY CANNOT ACTION.
Karen B,
Customer service response - Thank you for taking the time to bring this to our attention, Karen. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1712191903717
He had been drinking and first wanted to charge me $300.+ for ding nothing and I protested. He was here for ,20 minutes and didn't do nothing I paid him in protest. This was terrible. Plus he was late!
jean B,
Customer service response - Thank you for taking the time to bring this to our attention, jean. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1712020324112
Technician assured me that cleaning the unit would resolve the problem. He cleaned the filter and instructed me to run 2 cycles unloaded before running a dirty load. I did that. Unit still did not clean dishes.
Raymond B,
Customer service response - Thank you for taking the time to bring this to our attention, Raymond. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1705566712700
Hey, come my house first time Fixing the washer machine and And he is not know what he is doing second time he come to fix the oven Same thing, he did not know what he’s doing
yasir A,
Customer service response - Thank you, yasir, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1705482563674
