8250 Day Creek Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ray C
Enrique was great. Trying to get the refrigerator repaired was Terrible they kept changing my appointment all via emails could never speak to a real person. You sent repairman Jim out three times and he could not fix it. First he dismantled it after ordering new parts during the Thanksgiving holidays next time he came out he installed parts he ordered only to discover they were the wrong parts great now no refrigerator during the Christmas holidays so we waited another month until now the second week of February finally got it repaired thanks to Enrique. Your system for making appointments is atrocious, Terrible, and many more negative adjectives.
Customer service response - Thank you for your feedback, Ray. We're glad Enrique was able to finally resolve the issue, and we apologize for the inconvenience you experienced with our appointment system.
Sears Home Services on February 10, 2025
ami D
Customer service response - Hi ami, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on February 09, 2025
C
Very helpful and knowledgeable refrigerator repair person.
Customer service response - Thank you for your positive feedback! We're glad to hear that our refrigerator repair person was helpful and knowledgeable.
Sears Home Services on January 28, 2025
Richard R
Mark diagnosed the proble and he also had the part to correct the problem on one visit. That is excellent service.
Customer service response - Thank you for your positive feedback, Richard! We're glad to hear that Mark provided excellent service by diagnosing and resolving the issue in one visit.
Sears Home Services on January 26, 2025
Araceli S
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on January 26, 2025
Peter K
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on January 13, 2025
Rosalie H
He was very nice and helpful
Customer service response - Thank you for your positive feedback, Rosalie! We're pleased to hear that you found our service nice and helpful.
Sears Home Services on December 25, 2024
Seyer
Enrique B was awesome. He took the time and did a thorough inspection and came back and took his time to repair my fridge and explain the turn around time for desired temperature. Shows the pride in his work. Excellent technician
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 25, 2024
Joanna C
Timely and efficient. So far, I’ve had a great experience with Sears and their technicians.
Customer service response - Thank you for your positive feedback, Joanna! We're pleased to hear that you've had a great experience with our timely and efficient service.
Sears Home Services on December 17, 2024
Lincoln S
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 26, 2024
