8250 Day Creek Blvd Reviews

The repairman gets 5 stars. He was very professional and nice but price for the refrigerator fan motor was outrageous at $445.00. I can buy a new refrigerator for $699.00. I did not get the repair but had to pay $105.00 for the diagnosis.

Didn’t show up ??

Took 3 weeks to get our dishwasher fixed. Took over a week for tech to come. Then when he came he found out the wrong part came. Then he ordered the correct part and then it took another 1 1/2 weeks to get the tech back. Tech was great but they need many more of them. We are paying for the service, but over a week for the tech to get to our house is not acceptable. We are a long time Sears’s customer, but what happened to the days when we could get our appliances fixed in 2-3 days not 3-4 weeks?

First of all it took a week before I could get an appointment for the repair of my washer.Then the first repairman just kept asking me the same questions over and over until I told him I didn't understand what he wanted to know. Then he stopped asking. He called someone else to help him diagnose what was wrong. This took an hour and a half of my time and he left without repairing the machine. I had to wait another week (2 weeks total) to get my machine repaired.

Utilized on-line chat to make appointment and at the end of the call was offered no obligation remodel consultation. This was the problem, customer service representative missed a few questions to make the experience 5 stars. They forgot to ask if the service required to satisfy service was a fix or maintenance. Was washer stacked or side by side. I received a call from a service technician asking about issue with washer and he determined request was for a fix and recommended rescheduling appointment. It was changed from A.M. to P.M. Technician arrives and said he cant help me because no one told him washer was stacked. I get a call from a second technician for dryer service and was not aware a technician was already at my home. When I called to complain, technician said he would take care of it. It appears customer services does a poor job screening call for customer needs, resulting in re-scheduling appointments and leaving technicians in a difficult position to deal with upset customers. First technician fixed the problem with washer.

Sears made us wait 2 weeks to get a part installed that was delivered after only one week. They made no effort to come sooner and twice refused to let me speak with a supervisor over the phone. Upshot:: dryer got repaired, but I would never use Sears again!!!

Part 1: Placed request for repair, prompt service on appx 3 days by knowledgeable technician who ordered part for repair. Part 2: After receiving part in 2 days, was told I would have to wait 10 days for technician to return to install the part. After several calls over 4 days to complain and a lady who refuse to do anything, I finally got someone to know 2 days off the installation date. Finally, not at all happy the experience.

The repairman was on time. He listened to the problem with my dryer, said the noise was normal for (I forget the name of the part) on the motor and it was normal wear on it. He said that the motor would need to be replaced if we wanted the repair, but the dryer should last for a long time as it is. I would have liked him to look inside, but, oh well. I guess he knows what he's doing.