8250 Day Creek Blvd Reviews

Everything went well. It was easy to make the appointment and the service person's arrival was prompt. I called on a Sunday and "Ulices" was here on Monday. He was very cordial and professional. He listened when I described what the problem was with our Samsung dryer. It didn't take him very long to disassemble the unit and diagnose what the problem was. That indicated to me that he apparently knew what he was doing. Within a short amount of time he had the dryer running like new again. I guess the only thing that keeps me from giving Sears five stars is that I thought at first that it was rather expensive to fix the unit. I was quoted a $79 visit charge plus parts and labor. But I was then told about the one year warranty program. I don't think you guys use warranty to describe this but that's how I see it. It was $193 to cover the dryer fully for one year. I had to decide when I first called whether I wanted the coverage or pay the visit charge plus parts and labor. I decided to get the coverage. I guess there's a certain peace of mind knowing that if anything happens to the dryer within one year it is fully covered. It just feels a little bit like a hard sell. Had I paid for the work without the coverage it would have come out to $163, so $30 more for a year of full coverage isn't so bad. I didn't do any price comparisons or looked for a local repair person who might have done the job for a lesser price. The Sears brand still represents something to an old timer like me. I'm sure it still costs a lot of money to maintain a fleet of repair people to go out on a job and do it right the first time!

Everything works appropriately!

The last technician that came out to repair my ice machine and water dispenser was very good and solved the problems. The other experiences were not so good. July 12, 2016 I have had three service people come and try and fix my ice maker in the whirlpool refrigerator. It has been more than a month now and each time i get an excuse. Today the service man said that the ice maker was fix and after he has been gone for more than 7 hours I still have no ice. I am paying for a Sears service contract but they are sending out technicians who cannot repair the refrigerator. I will call and schedule the 4 appointment for the same problem tomorrow.

Wonderful technician, fixed my dryer in a jiffy but the wait for the service call with a broken dryer = 6 days :(

I had a a very good experience with the tech Christina that came to my home. Previous attempts were not satisfactory!

Had an early appointment from 8 am -12 pm but didn't show until 3 pm but other than that service tech was professional and did his job.