8250 Day Creek Blvd Reviews

Technical seems to be knowledgeable, and courteous.

Repairman was personable and knowledgeable. The company on the other hand does not really care about the customer satisfaction. The tech doesn't carry parts even though the company knows what type appliance they are sending him out on. They have to come back a third time because everytime he finds something else wrong, he has to order the parts. On top of this, it is always at least another two weeks before I can get a tech out again. It has been over a month since I have had a working refrigerator.

Service took longer than expected due to 2 weeks ordering parts, repairs seem satisfactory...was performed by some outside service which I wasn't aware Sears used, bought my appliaces from Sears and expected Sears to maintain when needed

The problem was not fixed, the ice maker is still dripping water out of the shoot, ice is still soft. I have requested a supervisor to come out to look at this problem, we have had repairs approx 9-10 times for this problem.

Took over 10 days to get a service technician out. 1st one took pictures 2nd one had to keep referring to online video's to figure out how to install the soap container. He said he was unfamiliar with units that didn't use an electronic release (ours is mechanical. He didn't check to see if it would actually pop open. When we ran the dishwasher a could of days later the soap dispenser didn't work so the soap was not dispensed during the 2nd wash cycle. Running the nob around before leaving would have demonstrated it. Based on their schedule it will be over a month we have been without a dishwasher. Note unit is covered by an extended warranty.

My review has nothing to do with the technician. He was polite and did his job well. My gripe is with the scheduling and lack of communication. He was schedule between 8 am and noon. He showed up at 2:30 pm with out any call. He said the office was supposed to have contacted me. Too many scheduled calls and no courtesy call is not good policy.

Refrigerator already broke again three days after it was repaired. I was told Sears would not come out again for 2.5 weeks for the next diagnosis.

1st service call - diagnosed the problem as the control panel - I paid $288.89 by check and was told that it would be an additional $158.68 when the part was installed. The repairman was given instructions to send the part to an address different from my home address, as I would be gone for an extended amount of time. My daughter would be here for the appointment to install the part. The part was not sent to the address given, so the appointment had to be cancelled. When I returned home and got my mail from the post office, I found that the part had been sent to my home. I also received a letter from Sears stating that they were unable to collect money on the check and I was to send another $288.89. Got another appointment to install the part - service repairman found that there was nothing wrong with the control panel and that another part was broken. Part was ordered and a 3rd appointment was made. After several call to Sears, with no positive outcome, I put a stop payment on the check. Michael installed the new actuator and shifter and took the unneeded control panel. After over a month, I finally have a washer that works. I realize that mistakes are made, but when calls were made to the Customer Solutions department, they were always very disinterested in my problems. I've been with Sears for years, but I'm very dissatisfied with this entire debacle.

Technicians were good. Telephone customer service Was the worst I have ever dealt with

The repairman couldn't find the leak in our refrigerator, but we continued to have water on the floor. He didn't even pull the refrigerator out to see if the water pipes were leaking. Another repairman from a different company came to fix something else and diagnosed the problem. Furthermore, Sears was paid on the spot and has billed us again.