8250 Day Creek Blvd Reviews

(Translated by Google) It was FOR! (Original) Its was POUR!

Horrible. Spent an arm and a leg on front loading washer and dryer ..both with steam capability a year and a half ago and maintenance agreements for both. The customer service number that you must call for service is answered by clowns. The washer will not cycle through any mode and I have had a technician replace a pump and now on his third visit ordered a control panel. My maintenance agreement boasts that if Sears cannot fix a product that it will be replaced. I was told yesterday that if replaced, it will be with a washer that no longer matches my dryer. The steam capability for my dryer was never connected as the hose supplied by Sears did not reach my water source. The delivery personnel could care less. The delivery service also set up my washer on the right and my dryer on the left because the hoses supplied to the washer would only function that way leaving us with the washer and dryer doors banging in to each other. Sears sales/customer service/maintenance agreements/home service/warranty are all a sham. We have been unable to use our washer for over one month and have NEVER been able to use the steam function on our dryer.

NO SHOW!!!! Won't return calls Won't show up Won't fix my fridge!

The technicians (there were two) did an excellent job once they were on site and had the parts. Microwave is fixed and still working. The staff at 1-800-for-my-home were another story. Appointment was scheduled for 8-12. When I called at 12 to find out what the delay was I was put on hold for a couple of minutes. When Eric came back on the line I was told that the technician was on his way. When I called at 2 Julie told me somebody from routing would call me shortly to discuss. When I called at 4 I was told all that could be done was to reschedule. Apparently somebody decided early in the day that my appointment would not happen and they just waited until the end of the day to let me know. I did talk to a supervisor (Liam) not for sure if he was helpful but the technicians did show early.

He did not do anything just took out my husband's expensive shirt struck under the agitator which was totally destroyed and left saying, "it was just one freaking accident, everything is normal ". It is very frustrating and my washer is still broken. For almost 2weeks I am waiting for my washer to be fixed. It is very very frustrating....I have no words how frustrating. PLEASE HELP.

The Tech was clean, fast and efficient and fixed my microwave.

Problem not fixed