8250 Day Creek Blvd Reviews

My fridge had issues before it was even a year old. The tech came out and ordered new parts under my warranty on 12/17. Today is 4/6 and I JUST got it fixed. Someone came out in Januaryand did it was the wrong part and reordered the SAME EXACT PART! I’ve been waiting for Sears to come fix it. I’ve called them 7 times asking for a supervisor. They scheduled me 4 appointments without my knowledge and 2 of them nobody even showed up and I told time off of work to be home and got no cancellation notice…nothing. The other two times I just ignored them as I kept asking for a supervisor to call me with no response. I tried their chat and twice requested a supervisor and I’ve still not received a call and that was 3 weeks ago. I’m beyond disappointed and if I could return this fridge and buy it elsewhere even if it were more money I would so I don’t ever have to deal with Sears and their lack of customer service again. I’ve filed a formal complaint with The BBB as well since nobody at Sears seems to care.

NO MORE SEARS FOR ME. I have been a loyal customer since I bought my house on 2012, I have bought most of appliances there. Now 2020 bought a new kenmore refrigerator on to find out this new Models are defective and Sears term it not under manufacturers defect? The fan is not working for the refrigerator to cool how is that a normal wear and tear? Couldn't get answers but google does. It is now ongoing lawsuit? Please enlighten me.

All options listed and more. I do not recommend any protection agreement plans with sears. Truely disappointed overall.

Called sears appliance repair to troubleshoot my refrigerator not cooling. I first had to agree to a $99.00 payment which would be credited to any repairs. The service technician showed up and took the temperature of my freezer and my fridge and said that my compressor was bad. He spent a total of 20 seconds of troubleshooting to come to this determination. He said that it would cost upwards of one thousand dollars plus to repair and that I might as well just buy a new fridge. He charged us $99 and left. I unplugged the fridge for ten minutes to see if it would reset any trouble codes. I plugged it back in and I could hear the compressor running. The next morning I checked the fridge and it was cold and making ice again. Unfortunately I had purchased a new fridge on the advice of the Sears technician telling me that my fridge was broke. Sears Appliance repair is unprofessional and I would advise to not use this service. I am currently seeking a small claims lawsuit.

Waste of money! I've been having the same issues with my washing machine not draining. Sears technicians have been to my house on four different occasions trying to fix the issue. Everytime they came came out to try to fix the washing machine, they keep showing me tricks to get the washing machine working without fixing the problem. I called to complain and was told that the washing machine has to be completely non operational before they could order parts for it. When I learned that the parts for my washing machine were no longer available, Sears would have to replace the washing machine and they didn't want to because they said that " it's working". They kept giving me excuses and not fixing the problem. I ended up taking the pump off and ordering another one from Amazon and fixing the issue myself thanks to Utube videos. Sears should be ashamed of themselves for ripping people off. Sears also raised the service deductible, as well as the monthly payments for the service. Your basically paying to get the runaround for your money. Do it yourself and save your money!!!!!!!!

I called several times in an effort to try and speak with a live person about my Kenmore Elite refrigerator that has stopped working for the second time. Unfortunately never made it past the pre-recorded prompts regardless of what number I pushed! I have since given up trying to have Sears do anything and am now in process of disposing of my 5yo, $3k paperweight.

The service guy was very nice and helpful. PLEASE do not use this against him! He is the only person that knows his job very well. However, Sears warranty program is AWFUL! My refrigerator is still broke. The previous tech was rude and lied that his truck broke down on 2 different Saturdays. Yes, he was scheduled to assess frig on a Saturday and the following Saturday to come back and repair with part. I was rescheduled over 4-5 times and my food spoiled thus had to throw it all away, plus out of pocket expense for eating out. I have made a formal compliant to BBB! This is pure fraud! Each Saturday they had me sit around waiting for hours, then cancel by the end of the day. There is no recourse for Sears. I have all Kenmore appliances. Your customer service reps can never find my contract/warranty and then all they say is that they are sorry. I am out of sooo much money due to your negligence!