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11340 White Rock Road Reviews
Read reviews from customers who used our services at 11340 White Rock Road
Total reviews
346
Average Rating
4.4/5
Our furnace went out on Jan 2nd of 2026. We are new home owners and are still under a home warranty so we made a claim. The first company they connected us with canceled 3 different times. After speaking to the HWA, they put our claim back out and Sears received it. We were communicated with nearly daily via texts of reminders of the upcoming appointment. On the day of our appointment (01/20/2026) our technician arrived in the time window that was provided. Ronald was extremely kind, professional and took his time with assessing our problem. We were previous quoted a very high rate for just a fix to get the furnace running again. Ronald came in and was able to get the part same day at a cheaper rate, installed the part same day and even made sure the fan was cleaned and working properly (though the previous people said the fan was broken and needed to be replaced). I am very happy to type up this 5 star review in a cozy and warm house. Thank you, Ronald, for all your work and for going the extra mile for the part!
Traci R,
Customer service response - Thank you for your detailed 5-star review, Traci! We're thrilled to hear that Ronald provided kind and professional service, ensuring your furnace was fixed promptly and efficiently. Enjoy your cozy home!
Sears Home Services on 1769047106921
Very quick, personable, and respectful. The fact that my appointment was added to his route so quickly was great. Especially since I recently had a horrible experience with another HVAC company before Sears.
Sonia,
Customer service response - Thank you for your positive feedback, Sonia! We're glad to hear that our quick, personable, and respectful service improved your experience.
Sears Home Services on 1768880759444
Xer was very friendly, professional and knowledgeable. He explained what needed to be fixed.
Annie M,
Customer service response - Thank you for your positive feedback, Annie! We're glad to hear that Xer was friendly, professional, and knowledgeable in explaining what needed to be fixed.
Sears Home Services on 1768527107098
Jackie T,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1768527444590
paresh U,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1768442309345
Cynthia H,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1768181317348
Patricia D,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1768181317395
Sears repairman was professional and repaired the freezer in a timely manner.
Clifton B,
Customer service response - Thank you for your positive feedback, Clifton! We're glad to hear that our repairman was professional and repaired your freezer promptly.
Sears Home Services on 1767318585174
Superior job done. Thank you again Conrad. You are the BEST!!!!!
Carol C,
Customer service response - Thank you for your positive feedback, Carol! We're glad to hear that Conrad did a superior job.
Sears Home Services on 1767143830924
Happy with Logan he did a good job
Adeltrudis A,
Customer service response - Thank you for your positive feedback, Adeltrudis! We're glad to hear that Logan did a good job.
Sears Home Services on 1766974780657
