11340 White Rock Road Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paymon H
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on May 14, 2025
Deb F
Adam was fabulous! He fixed the HVAC system and explained what he did. Poor guy had to go into the 88 degree attic, but he didn’t care. He was friendly and knowledgeable and gave me great tips on maintenance of the system. Thanks so much!
Customer service response - Thank you for your positive feedback, Deb! We're glad to hear that Adam provided friendly and knowledgeable service, even in challenging conditions.
Sears Home Services on May 12, 2025
Diana L
Ron was so helpful, informative and fixed our issue with professionalism and expertise.
Customer service response - Thank you for your positive feedback, Diana! We're glad to hear that Ron provided helpful, informative, and professional service.
Sears Home Services on May 07, 2025
Ajai S
Adam did a great job identifying the thermostat issue and providing the fix. He was very friendly and calm in explaining the issue and its root cause
Customer service response - Thank you for your positive feedback, Ajai! We're glad to hear that Adam was friendly and calm while identifying and fixing the thermostat issue.
Sears Home Services on May 05, 2025
Robert N
On time, great communication and honesty.
Customer service response - Thank you for your positive feedback, Robert! We're glad to hear that our team provided timely, communicative, and honest service.
Sears Home Services on May 04, 2025
Eric L
Adam, who came out for the repair, is a knowledgeable tech who took his time to diagnose, make the repair and explain everything. Very fair and honest. He even gave me some maintenance tips for the future. Easy scheduling and availability too. Thanks!
Customer service response - Thank you for your positive feedback, Eric! We're glad to hear that Adam provided knowledgeable and honest service, and that you found the scheduling process easy.
Sears Home Services on May 01, 2025
Travis T
Adam was fantastic! Very personable and knowledgeable.
Customer service response - Thank you for your positive feedback, Travis! We're glad to hear that Adam provided personable and knowledgeable service.
Sears Home Services on May 01, 2025
Nadia F
Hamid was very professional and helpful.
Customer service response - Thank you for your positive feedback, Nadia! We're glad to hear that Hamid provided professional and helpful service.
Sears Home Services on April 29, 2025
Kathleen C
This service availability was great. There were several immediate openings and there appeared to be no difference in diagnostic service on weekends versus weekday. The tech arrived promptly at the estimated time with a courtesy call and 30 minute notice of arrival time. He came in was very professional, prompt and confident with his diagnosis. The service he performed was quick and efficient- he tested and re-tested and resolved the issue easily. He also took care moving items and cleaned up after himself. My issue was resolved and a thorough description of the issue was explained in terms I could easily understand. I would recommend this service, as they stand by their workmanship and assured me if the fir some reason the problem persisted I could arrange for them to come back.
Customer service response - Thank you for your positive feedback, Kathleen! We're glad to hear that our service availability, professionalism, and thoroughness met your expectations.
Sears Home Services on April 20, 2025
Calvin A
Very nice and helpful! Answered all my questions!
Customer service response - Thank you for your positive feedback, Calvin! We're glad to hear our technician was nice and helpful in answering all your questions.
Sears Home Services on April 15, 2025
