11340 White Rock Road Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cristina B
Mohammed and Claudio were very professional, friendly, and efficient!
Customer service response - Thank you for your positive feedback, Cristina! We're glad to hear that Mohammed and Claudio provided professional, friendly, and efficient service.
Sears Home Services on December 01, 2024
Jan D
polite professional clear communicator!
Customer service response - Thank you for your positive feedback, Jan! We're glad to hear that our technician was polite, professional, and a clear communicator.
Sears Home Services on November 27, 2024
Pamela S
Ron was extremely professional and quickly fixed our problem. Thank you.
Customer service response - Thank you for your positive feedback, Pamela! We're glad to hear that Ron's professionalism and quick service met your expectations.
Sears Home Services on November 26, 2024
V R
Excellent work, efficient and professional! Thank you.
Customer service response - Thank you for your positive feedback! We're glad to hear you were pleased with our efficient and professional service.
Sears Home Services on November 16, 2024
Rick W
Technician is very knowledgeable and helpful
Customer service response - Thank you for your positive feedback, Rick! We're glad to hear that our technician was knowledgeable and helpful.
Sears Home Services on November 11, 2024
Patty C
Our technician was great, but A&E and Sears Home Services are the worst! 0 stars for them A technician was scheduled to service our refrigerator 4 times and every time they were to come, our appointment was canceled except for the last one. We would stay home for the promised time frame (4 hours each time) for them only to cancel. We'd been without our freezer and refrigerator for 3 weeks 😢. The reason they kept canceling was they said the parts had not been delivered. We have had the parts since October 30, 2024 and they also got notification from the tracking number they received. This is the most unprofessional company I have worked with. They should be ashamed of themselves for what they put us through.
Customer service response - We apologize for the inconvenience and frustration you've experienced, Patty. This is not the level of service we strive to provide. Please contact us directly so we can address your concerns and assist you further.
Sears Home Services on November 10, 2024
C G
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on November 10, 2024
Esther S
I had a good experience. The technician arrived early in the window of time, diagnosed and explained the sound problem right away. He proceeded to fix the problem in the 20-minute time estimation he gave me. He also flushed my water heater which wasn’t part of the deal. Thank you!!
Customer service response - Thank you for your wonderful feedback, Esther! We're thrilled to hear that our technician provided prompt and thorough service, and went above and beyond with your water heater.
Sears Home Services on November 05, 2024
Hope C
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on October 31, 2024
Alvin L
Great service, very knowledgeable !!
Customer service response - Thank you for your positive feedback, Alvin! We're glad to hear you received great and knowledgeable service.
Sears Home Services on October 29, 2024
